Results-driven Application Support Analyst at Tata Consultancy Services, adept in SQL database management and incident response. Successfully diagnosed and resolved complex software issues, enhancing application performance and user satisfaction. Known for strong analytical reasoning and effective communication, fostering collaboration with development teams to drive continuous improvement.
Hi, I’m
Malakonda Rayudu Bursu
application support
Kandukur,AP
Summary
Overview
4
years of professional experience
Work History
Tata consultancy servicesHyderabad
Application Support Analyst
12.2021 - Current
Job overview
- Diagnosed and resolved software application issues, including configuration errors and system bugs.
Provided timely assistance to internal users and external clients through multiple communication channels.
Investigated recurring problems, performing log analysis to identify underlying issues.
Installed, updated, and maintained software applications for optimal performance and security.
Monitored application performance metrics, recommending improvements to enhance efficiency.
Maintained detailed records of support requests and troubleshooting procedures.
Collaborated with development teams and stakeholders to improve application functionality.
Managed code deployment across environments to ensure consistency.
Education
Pace Institute of Technology And SciencesONGOLE
B.Tech from EEE
08-2021
University Overview
GPA: 74%
Sri Gayatri Vidya Parishad Junior CollegeKandukur
Intermediate from MPC
06-2017
University Overview
MARKS:777
ZP High SchoolPalukur
SSC
05-2015
University Overview
GPA: 7.8
Skills
- SQL database management
- PL/SQL scripting expertise
- Linux systems knowledge
- Java application development
- Monitoring applications
- Tactical planning strategies
- Analytical reasoning skills
- Communication effectiveness
- Ticket maintenance processes
- Report generation with SQL
- Incident response management
- Critical thinking abilities
- Handling objections effectively
- Collaborative teamwork skills
- Flexibility and adaptability
PROJECT PROFILE
PROJECT PROFILE
Project: Telecom costing application (Reflex) (Global ITBIS operation)
- Client: Tata Communications Limited
- Designation: Developer
- Duration: April 2022 to now
Linguistics
Linguistics
- English
- Telugu
Personal Information
Personal Information
- Father's Name: Bursu Venkataswamy
- Date of Birth: 11/25/00
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
Disclaimer
- I SOLEMNLY DECLARE THAT ALL THE INFORMATION FURNISHED IN THIS DOCUMENT IS FREE OF ERRORS TO THE BEST OF MY KNOWLEDGE.
Timeline
Application Support Analyst
Tata consultancy services
12.2021 - Current
Pace Institute of Technology And Sciences
B.Tech from EEE
Sri Gayatri Vidya Parishad Junior College
Intermediate from MPC
ZP High School
SSC
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