Malar Priya Murugesan
Summary
Strategic & Technical Product Manager with over 11 years of experience in delivering innovative AI-powered products and enterprise solutions across Healthcare, Legal Tech, and SaaS domains. Demonstrated expertise in managing product portfolios exceeding $10M, launching impactful solutions for over 20 million users globally, and developing successful go-to-market strategies. Adept at leading cross-functional teams, driving business value through technology, and consistently exceeding stakeholder expectations. With Developer background, able to work in technical side of Product management as well.
Overview
11
11
years of professional experience
1
1
Certification
Work History
AI Product Manager
EPAM Systems
03.2025 - Current
- Defined product vision and 3-year strategic roadmap for AI-driven enterprise platform serving 10,000+ internal users
- Conducted competitive analysis of 15+ AI platforms, identifying market positioning and unique value
- Established product success metrics: NPS 72, user adoption 85%, $2M+ validated cost savings
- Managed backlog of 300+ features using RICE prioritisation; led 8 POC initiatives validating business and technical feasibility
- Coordinated 50-member team, achieving 99.9% uptime and 40% operational efficiency gains through GenAI/NLP
- Presented monthly product updates to C-suite, securing continued strategic investment
- Managed 25+ stakeholders, conducted quarterly business reviews demonstrating ROI
- Technologies: Azure AI Foundry, GenAI, NLP, Vanna.AI, OpenAI API, Power BI
Business Analysis Team Lead & Product Manager (Client: Thomson Reuters)
EPAM Systems
08.2022 - 03.2025
- Led product strategy for legal workflow platform impacting 1M+ legal professionals across 8 global offices
- Developed 5-year product roadmap, prioritising 150+ features; identified $50M market opportunity in legal tech
- Launched 10+ ML/GenAI products, including legal document classifier (95% accuracy, 60% time savings)
- Managed $3M product portfolio budget, delivering 30% annual revenue growth for AI features
- Achieved NPS of 65 (industry average 32) via continuous user feedback integration
- Reduced onboarding time from 4 weeks to 5 days; conducted 50+ user research sessions
- Mentored 50+ senior BA and POs; instituted best practices adopted by 100+ team members
- Driven API first approach in Product implementation
- Technologies: Power BI, Azure AI/ML, Angular, SQL, .NET, OpenAI API, GenAI, LLM, API Gateway
Technical Product Owner (Client: Collinson Group)
HCL Technologies
08.2021 - 04.2022
- Led legacy platform migration for 2M+ users across travel loyalty programmes
- Balanced feature delivery, technical debt, and innovation within technical roadmap
- Defined success metrics: system performance (+55%), NPS 71, operational cost (-40%)
- Coordinated 30+ cross-functional members; executed phased migration with zero downtime
- Achieved 92% user satisfaction post-migration
- Tech transformation & Migration especially from Monolithic to Microservices, OnPrem to Cloud, Scrum to SAFe, Security framework upgradation
- Technologies: Microservices, AWS, API Gateway, Camunda BPM, AWS
Techno-Functional Business Analyst & Product SME (Client: CVS Health/Caremark)
Cognizant Technology Solutions
05.2018 - 07.2021
- Owned enterprise PBM platform serving 20M+ members, processing $50B+ annual claims
- Reduced time-to-market from 18 to 6 months for cloud-native architecture MVP
- Launched UM features reducing pharmacy spend by $150M annually
- Improved claims processing speed by 40%, accuracy 99.8%, cost per claim (-25%)
- Technologies: Java Microservices, , T-SQL, .NET, AS/400
Business Analyst & Development Lead
Cognizant Technology Solutions
10.2017 - 05.2018
- Gathered requirements from 25+ healthcare payer clients; developed specs for 500+ benefit plans
- Reduced requirement-to-production cycle by 30% through process automation
- Led development of 12+ automation tools, improving testing throughput by 45%
- Technologies: VB.NET, Selenium, UFT, T-SQL, Salesforce, Java, AS/400
Testing Team Lead & SME
Cognizant Technology Solutions
06.2014 - 12.2015
- Managed testing for 50+ healthcare payer clients; achieved 99.2% defect detection rate
- Reduced testing cycle by 25% and production defects by 40%
- Built 30-member offshore centre of excellence; trained 200+ on healthcare benefits testing
Education
Bachelor of Engineering (B.E.) - Computer Science Engineering
Anna University
Skills
- Product Strategy Development & Roadmapping
- Market Analysis & Competitive Benchmarking
- Product-Market Fit & Value Proposition Design
- Go-to-Market Strategy & Product Positioning
- Product Portfolio Management & OKRs
- User & Market Research, Persona Development
- Customer Journey Mapping & Hypothesis Validation
- Data-Driven Decision Making & Metrics Tracking
- Backlog, Release & Resource Planning
- Agile Product Development (Scrum, Kanban, Scrumban, SAFe)
- AI Product Strategy, Generative AI Applications & Ethics
- Cloud-Native Solutions (Azure, AWS), API & Microservices Design
- Tech: HTML/CSS, Power BI, SQL, AS/400, Javascript, Power BI, Data modelling
- Tools: Datadog, Google Analytics, Pendoio
- Product & Project Tools: Jira, Azure DevOps, Trello, Confluence, Aha!, ProductPlan, Miro
- Diagramming, Wireframing & Prototyping: Figma, Lucidchart, Drawio, Miro, Visily, Camunda
- Whitebox reverse engineering, API first approach, Digital transformation, Migration, Modernization
- Business analysis, Product ownership, Product mindset, Client centricity
- Mentor, Trainer, Interviewer, Resource manager
Accomplishments
- Launched 15+ AI/ML products with 95% delivery success rate and $2M+ validated business value
- Managed product budgets totalling $10M+ with 100% ROI delivery
- Achieved 98% stakeholder satisfaction across 100+ stakeholders
- Pioneered 5+ production AI solutions delivering 40% efficiency gains and $5M+ cost savings
- Implemented analytics frameworks improving retention by 35% and feature adoption by 42%
- Reduced time-to-market by 50% via MVP methodology and agile practices
- Led PI planning sessions in SAFe for 5+ Scrum teams, 50+ members
- Generated $8M+ annual cost savings through strategic optimisations and automation
- Expanded product reach to 8 global markets, 12 time zones
Certification
- Professional Scrum Product Owner I (PSPO-I) – Scrum.org
- Azure Fundamentals (AZ-900) – Microsoft
- AWS Cloud Practitioner – Amazon Web Services
- AI Literacy Programme – Enterprise AI Certification
- Leadership Essentials Graduate – EPAM
Domain Expertise
- Healthcare: PBM, Payer Operations, Provider Networks, Claims, Medicare/Medicaid, HIPAA, NCPDP, Drug Pricing, Prior Authorisation, Utilisation Management
- Legal Technology: Matter Management, Legal Analytics, Workflow Automation, Document Automation
- SaaS & Enterprise Software: B2B SaaS, Enterprise Platforms, Multi-tenant, Legacy Modernisation, Digital transformation
- AI/ML: Product Development, Machine Learning, NLP, Generative AI
Personal Details
- Work Authorisation: Spouse is working in Luxembourg with ICT visa, will join him via Family reunion with full working rights
- Availability: maximum 60 days notice
Awards
CEO Awards – Business Operator Impact Award, CEO Awards Value Creator Impact Award, AI Ambassador of EPAM Systems, HCL – Employee of the Quarter, Cognizant – Multiple Employee of the Year awards (Innovation & Team Management)
Timeline
AI Product Manager
EPAM Systems
03.2025 - Current
Business Analysis Team Lead & Product Manager (Client: Thomson Reuters)
EPAM Systems
08.2022 - 03.2025
Technical Product Owner (Client: Collinson Group)
HCL Technologies
08.2021 - 04.2022
Techno-Functional Business Analyst & Product SME (Client: CVS Health/Caremark)
Cognizant Technology Solutions
05.2018 - 07.2021
Business Analyst & Development Lead
Cognizant Technology Solutions
10.2017 - 05.2018
Testing Team Lead & SME
Cognizant Technology Solutions
06.2014 - 12.2015
Bachelor of Engineering (B.E.) - Computer Science Engineering
Anna University