Malathi C
Customer Relationship Head
Chennai
Summary
Results-driven Customer Support and Customer Relationship professional with 6+ years of experience in automotive service operations, customer satisfaction management, complaint resolution, and CRM leadership. Skilled in handling end-to-end customer service operations, improving CSI performance, coordinating cross-functional teams, and delivering exceptional customer experiences.
Overview
5
5
Certifications
13
13
years of professional experience
Work History
Customer Relationship Head (CRM Head)
Morris Garages India Pvt. Ltd.
Chennai
07.2019 - Current
- Managing complete customer relationship operations for service department activities.
- Handling customer concerns, escalations, and complaint resolution within committed TAT.
- Monitoring and improving CSI scores through process enhancements.
- Coordinating with service advisors and management teams for smooth service delivery.
- Conducting customer follow-ups and maintaining strong customer relationships.
- Providing technical support coordination for MG vehicle variants.
Process Associate
Hewlett Packard Enterprise (GBS)
Chennai
07.2015 - 09.2016
- Managed SAP Sales & Distribution processes and billing activities.
- Ensured accurate invoice processing and issue resolution.
Process Associate
Accenture Solutions Pvt. Ltd.
Chennai
07.2013 - 07.2015
- Provided backend healthcare application support for Anthem US processes.
- Maintained quality standards and process efficiency.
Education
Bachelor of Computer Applications - BCA
Sree Muthukumaraswamy College
ChennaiHigher Secondary Certificate - HSC
St. Anne’s Girls Higher Secondary School
ChennaiSecondary School Leaving Certificate - SSLC
St. Anne’s Girls Higher Secondary School
ChennaiSkills
Customer Support & Relationship Management
Complaint Handling & Resolution
Customer Satisfaction (CSI) Improvement
Service Operations Coordination
Team Leadership & Staff Training
SAP Billing & Invoice Management
Customer Escalation Management
Process Improvement & Quality Control
SAP SD Billing & Operations
MS Office (Word, Excel, PowerPoint)
HTML, JavaScript
C, C, Java
Basic Networking & Internet Applications
Certification
Top 5 National Skill Champions – 2025
DECLARATION
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. Place: Chennai Date: __________ (Malathi C)
PERSONAL DETAILS
- Date of Birth: 17 March 1992
- Gender: Female
- Marital Status: Married
- Nationality: Indian
Timeline
Customer Relationship Head (CRM Head)
Morris Garages India Pvt. Ltd.
07.2019 - Current
Process Associate
Hewlett Packard Enterprise (GBS)
07.2015 - 09.2016
Process Associate
Accenture Solutions Pvt. Ltd.
07.2013 - 07.2015
Secondary School Leaving Certificate - SSLC
St. Anne’s Girls Higher Secondary School
Higher Secondary Certificate - HSC
St. Anne’s Girls Higher Secondary School
Bachelor of Computer Applications - BCA
Sree Muthukumaraswamy College