Malathi Devi Marisetti

Company Overview: Q City, owned by Mack Soft Tech Private Limited, is a premier multi-tenanted IT park in Hyderabad, strategically located in the Financial District and IT corridor at Gachibowli.

Key Achievements:

Dynamic and results-driven professional with a proven track record in Business Development Operations, Marketing, Leasing, and Customer Service Operations. Currently serving as General Manager at Mack Soft Tech Private Limited (Q City), with responsibility for the entire operations of Q-City, including leasing, marketing, driving revenue growth, operational efficiency, capital projects, and service excellence. Currently managing the entire team, direct reports, and with responsibility for key vendor management.

Revenue Growth & Process Optimization: A track record in leasing with a demonstrated ability to increase revenues, streamline workflows, and enhance productivity.

Client Relationship Management: Adept at building and maintaining strong client relationships, understanding their unique requirements, and delivering customized solutions.

Project Execution & Customer Satisfaction: Experienced in leading multiple capital projects, including troubleshooting, training, and customer support, to enhance first-time resolution, and overall satisfaction.

Operational Strategy & Policy Development: Skilled in designing and implementing operational policies, systems, and customer service standards to drive efficiency and excellence.

Leadership & Problem-Solving: A strategic thinker with exceptional communication, relationship-building, analytical, and problem-solving abilities, ensuring seamless business operations and sustained growth.

Revenue Growth: Successfully generated annual revenue of ₹50+ crores through strategic leasing and marketing efforts.

100% Occupancy: Achieved full occupancy up until 2020 by securing bulk leasing deals and appointing new dealers, including International Property Consultants (IPCs).

Developed and executed direct marketing strategies to achieve leasing and customer service objectives.

Led a marketing team, ensuring high-impact branding and promotional activities.

Managed event planning and corporate engagements to enhance tenant experience and brand visibility.

Actively involved in ISO certification processes, ensuring compliance with international standards.

Member of the Business Process Review Team, contributing to workflow efficiency and customer service enhancements.

Managed front office operations, security coordination, and vendor management for soft services.

Organized corporate events, conferences, and off-site meetings, ensuring seamless execution.

Supervised contract staff training, rostering, uniform compliance, and discipline management.

Oversaw mail, courier, and transit house operations, ensuring efficiency in facility management.

Generated and maintained MIS reports related to operational efficiency and facility management.