Summary
Overview
Work History
Education
Skills
Mentor / Advisory
Accomplishments
Languages
Timeline
Generic
Malathi Devi Marisetti

Malathi Devi Marisetti

Hyderabad

Summary

With over 22 years of distinguished leadership, a great networking, expertise spans Office Management, Administration, Facilities, Renowned for delivering world-class facilities for leading IT and ITES organizations, with core competencies in strategic planning, corporate affairs, security and compliance, employee relations, leasing, and mergers & acquisitions. Proven track record of cultivating high-performance cultures at Fortune 500 companies, consistently driving operational excellence, business growth, and sustainability.

Overview

21
21
years of professional experience

Work History

General Manager

Mack Soft Tech Private Limited
Hyderabad
03.2020 - Current

Leasing, Marketing and Customer Services

Mack Soft Tech Private Limited
Hyderabad
12.2010 - 02.2020

Company Overview: Q City, owned by Mack Soft Tech Private Limited, is a premier multi-tenanted IT park in Hyderabad, strategically located in the Financial District and IT corridor at Gachibowli.

Key Achievements:

Dynamic and results-driven professional with a proven track record in Business Development Operations, Marketing, Leasing, and Customer Service Operations. Currently serving as General Manager at Mack Soft Tech Private Limited (Q City), with responsibility for the entire operations of Q-City, including leasing, marketing, driving revenue growth, operational efficiency, capital projects, and service excellence. Currently managing the entire team, direct reports, and with responsibility for key vendor management.

Revenue Growth & Process Optimization: A track record in leasing with a demonstrated ability to increase revenues, streamline workflows, and enhance productivity.

Client Relationship Management: Adept at building and maintaining strong client relationships, understanding their unique requirements, and delivering customized solutions.

Project Execution & Customer Satisfaction: Experienced in leading multiple capital projects, including troubleshooting, training, and customer support, to enhance first-time resolution, and overall satisfaction.

Operational Strategy & Policy Development: Skilled in designing and implementing operational policies, systems, and customer service standards to drive efficiency and excellence.

Leadership & Problem-Solving: A strategic thinker with exceptional communication, relationship-building, analytical, and problem-solving abilities, ensuring seamless business operations and sustained growth.

Revenue Growth: Successfully generated annual revenue of ₹50+ crores through strategic leasing and marketing efforts.

100% Occupancy: Achieved full occupancy up until 2020 by securing bulk leasing deals and appointing new dealers, including International Property Consultants (IPCs).

Marketing and Customer Services

Ascendas Pvt. Ltd.
Hyderabad
09.2004 - 12.2010

Developed and executed direct marketing strategies to achieve leasing and customer service objectives.

Led a marketing team, ensuring high-impact branding and promotional activities.

Managed event planning and corporate engagements to enhance tenant experience and brand visibility.

Actively involved in ISO certification processes, ensuring compliance with international standards.

Member of the Business Process Review Team, contributing to workflow efficiency and customer service enhancements.

Facilities & Administration Executive

Maheshwari Builders
Hyderabad
01.2004 - 09.2004

Managed front office operations, security coordination, and vendor management for soft services.

Organized corporate events, conferences, and off-site meetings, ensuring seamless execution.

Supervised contract staff training, rostering, uniform compliance, and discipline management.

Oversaw mail, courier, and transit house operations, ensuring efficiency in facility management.

Generated and maintained MIS reports related to operational efficiency and facility management.

Education

MBA -

IGNOU

B. Com -

Osmania University

Skills

  • Seasoned Business Leader
  • Business Development
  • Leasing
  • Marketing
  • Tenant Relations
  • Branding
  • Revenue Growth and Process Optimization
  • Project Execution and Customer Satisfaction
  • Operational Strategy and Policy Development
  • Leadership and problem-solving

Mentor / Advisory

SCSC

L&T Metro

TFMC

IT- Fan

Accomplishments

Excellent Support Award from Mr CV Anand (Commissioner of Police, Cyberabad)

Best Women Leader in Industry from FM Globalnet

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Timeline

General Manager

Mack Soft Tech Private Limited
03.2020 - Current

Leasing, Marketing and Customer Services

Mack Soft Tech Private Limited
12.2010 - 02.2020

Marketing and Customer Services

Ascendas Pvt. Ltd.
09.2004 - 12.2010

Facilities & Administration Executive

Maheshwari Builders
01.2004 - 09.2004

MBA -

IGNOU

B. Com -

Osmania University
Malathi Devi Marisetti