Malathi Krishna P

• Team Leadership: Promoted within one year to lead the India technical writing team of 13 writers, overseeing documentation strategy, and professional development.
• Platform Ownership: Serving as the Product Manager for developer.boomi.com, collaborating with UX designers and UI developers to launch and scale the portal.
• Developer Experience (DevEx): Successfully launched improved developer documentation for building Boomi SDK connectors, and migrated all API/Dev docs to the centralized developer portal.
• API Ecosystem & Tooling: Enhanced developer onboarding by publishing Boomi REST API Collections to the Postman Public Workspace, and integrating "Run in Postman" functionality directly into the API documentation.
• API Innovation: Implemented Redocly API styling and automated GraphQL API documentation directly from schemas, eliminating manual writing requirements.
• AI & Automation: Revolutionized workflow by automating release notes generation using AI.
  Utilized Python scripting to accelerate migrations, reducing two-month tasks to just two days.
  Introduced NotebookLM and other AI tools to enhance the team's research and content synthesis.
• Corporate Impact: I presented DevEx strategies at town halls and product all-hands, receiving direct commendations from the CEO and CPTO.

• Authored release notes and use-case product documentation using MadCap Flare, including microcontent for enhanced search.
• Developed documentation for sensor SDK integrations across iOS, Android, JavaScript, C, and Rust platforms.
• Documented and tested APIs using Stoplight (OpenAPI specifications) and Postman.
• Collaborated in Agile/Scrum environments using JIRA, GitHub (CI/CD), and Pendo for in-app notifications.

• Wrote implementation guides and API documentation for SAP SuccessFactors using the DITA architecture and minimalism concepts.
• API documentation Expert and mentor for SAP SuccessFactors, and guided fellow writers with API documentation.
• Tested REST APIs using the Postman tool.
• Contributed to writing the various integration documents for SAP SuccessFactors. For example, Boomi, Sinch messaging, eQuest, and First Advantage integrations.
• Collaborated closely with the translation team and UX designers to provide system texts (UI and API)
• Provided system and screen reader texts to address accessibility issues in accordance with the Web Content Accessibility Guidelines (WCAG)

I joined TCS as a Senior Java Developer on Deutsche Bank lending applications and later shifted to Technical Writing.

Responsibilities as a Technical Writer:

• API Documentation for SOAP APIs.
• Proofreading and peer reviewing the documents.
• Creating low-level design documents, CR documents, impact analysis, Functional Requirements, and Business Requirements documents.
• Created unit test cases.

• Worked for CITI Private Banking applications.
• Used Java, Spring, JDBC, Flex (front end), and Oracle (DB) to build the Portfolio Analytics Tool (PAT) for Citi Bank.

[Insurance domain] Worked on data migration projects using core Java, JDBC, Oracle (DB), XML, and XSLT.