Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Interests
Timeline
Generic
Malavekaa Muraali

Malavekaa Muraali

Business Manager
Chennai

Summary

Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Business Manager

UK Events
01.2023 - Current
  • Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
  • Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
  • Cultivated a high-performance team through targeted recruitment efforts, training programs, and performance management systems.
  • Managed cross-functional teams, ensuring timely completion of projects within budget constraints.

Educational Counsellor

Edvoy Ltd
03.2022 - 01.2023
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Strengthened communication skills through regular interactions with others.
  • Delivered services to customer locations within specific timeframes.

Customer Support Executive

Citibank
10.2020 - 08.2021
  • Streamlined support processes for faster resolution times and increased customer loyalty.
  • Provided support during peak business periods such as holidays or promotional events, demonstrating adaptability under pressure.
  • Identified opportunities for upselling or cross-selling additional products based on customer needs analysis during calls.
  • Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
  • Established rapport with customers during interactions, resulting in positive feedback and increased likelihood of referrals.
  • Managed high-stress situations effectively while maintaining calm demeanor and providing empathetic support to customers facing challenges or frustration.
  • Served as liaison between customers and other departments within company to ensure seamless communication about important updates or changes impacting users
  • Reduced response times with effective prioritization of tasks and efficient time management skills

HR IT Recruiter

Gracira Technologies
06.2019 - 09.2019
  • Provided exceptional candidate experiences by acting as a liaison between applicants and the organization during the interview process.
  • Managed full-cycle recruiting for multiple IT positions, resulting in timely and successful placements.
  • Conducted thorough pre-screening interviews for potential candidates, ensuring a high level of quality for final interviews.
  • Facilitated effective communication between candidates, hiring managers, and human resources throughout the entire recruitment process.
  • Reduced time-to-fill metrics by implementing efficient interview scheduling practices and coordinating logistics.
  • Provided ongoing support to new hires during their onboarding process, enhancing employee retention rates within the company''s IT department.

Education

Commerce With Business Mathematics -

Chettinad Vidyashram
Chennai
01.2014 - 04.2016

B.Com - General

SRM University
Kattankulathur
06.2016 - 05.2019

PDGM - Data Science And Business Analytics

Great Lakes
Chennai, India
01.2020 - 05.2021

Skills

Team player

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Personal Information

  • Father's Name: Muralidharan
  • Date of Birth: 02/02/1999
  • Marital Status: Single

Disclaimer

I hereby declare that all the information given above is true and correct to the best of my knowledge. All the information shared in the resume is correct, and I take full responsibility for its correctness. I solemnly declare that the information in this resume is true to the best of my knowledge and belief

Interests

Travelling & Exploring

Music

Cooking

Singing

Gardening

Timeline

Business Manager

UK Events
01.2023 - Current

Educational Counsellor

Edvoy Ltd
03.2022 - 01.2023

Customer Support Executive

Citibank
10.2020 - 08.2021

PDGM - Data Science And Business Analytics

Great Lakes
01.2020 - 05.2021

HR IT Recruiter

Gracira Technologies
06.2019 - 09.2019

B.Com - General

SRM University
06.2016 - 05.2019

Commerce With Business Mathematics -

Chettinad Vidyashram
01.2014 - 04.2016

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Malavekaa MuraaliBusiness Manager