Malavika Suresh
Microsoft Dynamics 365 Developer
Summary
Results-driven Dynamics CRM Developer with 7+ years of experience, including 5.5 years in Dynamics 365 and 1.5 years in Power Platform. Proven expertise in Sales and Service modules, Power Apps customization, and automating business processes with Power Automate. Adept at delivering scalable CRM solutions, integrating systems, and working in Agile environments for global clients across insurance and sustainability domains.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Microsoft Dynamics 365 Developer
Cognizant Technologies Solutions
09.2022 - Current
Insurance (United Kingdom)
Role: Senior CRM Developer | Duration: 2.5 years | Team Size: 2
Technologies: Dynamics 365, Power Apps, Power Automate, Power BI, JavaScript
- Built custom Power Apps for employee reward management.
- Designed and implemented Power Automate flows.
- Customized CRM entities, forms, ribbons, and business rules.
- Power platform data integrations.
- Development of JavaScript and Workflows.
- Ribbon customizations using ribbon workbench tool.
- Troubleshooting Azure logic apps.
- License management.
- Facilitated client interaction for requirements and UAT.
Microsoft Dynamics 365 Developer
Tata Consultancy Services
10.2017 - 09.2022
Finance and Insurance (Finland)
Role: Junior Microsoft Dynamics 365 Developer | Duration: 2.5 years | Team Size: 6
Technologies: Dynamics 365, C#, SQL, Legacy Integration
- Maintained integrations between legacy insurance systems and D365.
- Executed batch jobs for data migration and solution deployments.
- Managed server health via Dynatrace and user provisioning.
- Solution Management
Food and Beverage (Global)
Role: Junior Developer | Duration: 1 year+ | Team Size: 11
Technologies: Dynamics 365
- Handled form customizations, JavaScript validations, and data imports.
- Assisted with test case preparation, security role configuration, and UAT.
Education
Bachelor of Technology - Computer Science
Federal Institute of Science And Technology (FISAT)
Angamaly 04.2001 -
High School - Computer Science
Bhavans Vidya Mandir
Kochi 04.2001 -
Skills
Customizations and Configuration for MS Dynamics 365 including JavaScript, flows and plugins
Troubleshooting and resolving JavaScript and Plugin errors
Sales and Service process in D365
Security Roles management
Solution deployment in D365
Designing, implementing and troubleshooting Power automate flows
PowerApps customization
Ribbon customizations in D365 using Ribbon workbench tool
Certification
PL-200: Microsoft Power Platform Functional Consultant
Technical Skills
Languages & Scripting: C#, JavaScript.
Software Tools: XRM, Power Automate, Power Bi Desktop, Ribbon Workbench, Power Apps App Designer, Visual Studio
Data Analytics Tools: MS Excel
Timeline
Microsoft Dynamics 365 Developer
Cognizant Technologies Solutions
09.2022 - Current
Microsoft Dynamics 365 Developer
Tata Consultancy Services
10.2017 - 09.2022
Bachelor of Technology - Computer Science
Federal Institute of Science And Technology (FISAT)
04.2001 -
High School - Computer Science
Bhavans Vidya Mandir
04.2001 -
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