Malavika T A

Detail-oriented and results-driven professional Skilled at Customer Engagement roles, improving the quality and efficiency of customer service. Offering a highly professional attitude, excellent communication and ability to perform well in a team and remain calm under pressure. Focuses on customer service/client relations and identifies/capitalizes on opportunities to improve workflow Self-motivated and goal-oriented, thrives in both independent operations and team dynamics, builds alliances, engages in cross-functional activities, and finds innovative solutions for complex problems.

I am an accomplished pre-sales and post-sales Customer Support professional with a passion for the Financial Services industry. Seeking to leverage expertise in customer engagement & support, and client-facing roles to drive organizational growth and excellence. Dedicated to delivering exceptional support to clients, optimizing operational efficiency, and fostering collaborative relationships to achieve strategic business objectives. I am committed to continuous learning and development to contribute effectively to the success of the organization and advance in a dynamic professional environment. Goal-oriented and keen on achieving organizational objectives through continuous growth and development. Driven and versatile professional with expertise in Customer Engagement, Client Relations, Team Management, Problem Solving, Reference data analysis, Financial Services Customer Support and HR Operations Management. I developed and managed various candidate pipelines using innovative strategies. I possess excellent interpersonal communication skills, making me capable of resolving staff conflicts while maintaining professionalism. I have over nine years of experience in customer engagement and client service within the financial industry/Thomson Reuters Corporation, with a proven track record of client issue resolution and customer satisfaction enhancement. As a proficient problem-solver, I am committed to professional growth and achieving organizational objectives. Knowledgeable and dedicated customer service professional with extensive experience in Financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• Date of Birth: 05/31/83
• Marital Status: Separated (processing for Divorce)