MALAVYA MANIVARNNAN

• Built strong relationships with clients, leading to increased customer satisfaction and repeat business
• Communicated directly with customers and partners to build strong business networks and relationships
• Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals
• Negotiated client contracts and agreements to cultivate profitable business transactions
• Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment
• Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose
• Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods
• Generated revenue growth by developing and executing targeted sales strategies to expand market share
• Built strong relationships with clients, leading to increased customer satisfaction and repeat business

Employee Engagement & Relationship Management

• Analyzed employee engagement data to identify trends in workplace satisfaction, resulting in a comprehensive report that highlighted Utilized ERP software to maintain and audit digital employee records,thereby improving data accuracy
• Positive Impact of ERM on Performance: The study confirms that effective Employee Relationship Management (ERM) practices, particularly friendly workplace interactions and positive manager-employee relationships, significantly boost employee satisfaction and performance
• Critical Role of Communication: Clear and transparent communication was identified as a vital factor for success, with 93% of employees considering it crucial for job performance
• Correlation with Productivity: A strong positive correlation (0.837) was found between effective communication and the ability to meet deadlines, highlighting its impact on operational efficiency
• Areas for Improvement: The study revealed mixed reviews regarding the performance appraisal system and neutral ratings for the HR department's conflict resolution role, suggesting these are key areas for strategic refinement to enhance organizational harmony