Open To Work
Malay Goswami
Kolkata
Summary
Accomplished security professional with extensive experience at AAICLAS, adept in hazardous items detection and exceptional customer service. Excelled in enhancing screening efficiency and safety measures, demonstrating superior problem-solving and communication skills. Proven track record in team collaboration and maintaining rigorous security standards, contributing to significant improvements in operational security and passenger satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Security Screener( Inline Hold Baggage Screening )
AAICLAS
Kolkata
11.2020 - Current
- Improved efficiency in screening process through effective communication with passengers about security regulations.
- Reduced risk of potential threats by identifying prohibited items in carry-on luggage and checked baggage.
- Prevented unauthorized access to secure areas by verifying credentials and monitoring CCTV systems for suspicious activity.
- Authorized and monitored departure and entrance of visitors and employees to maintain security of premises.
- Supported emergency response efforts, coordinating with law enforcement and other agencies as needed.
- Uphold confidentiality requirements related to sensitive information encountered during the course of duty.
- Increased traveler satisfaction rates through courteous interactions and expedient resolution of inquiries related to the screening process.
- Participated in ongoing training programs to stay current on industry best practices and emerging security threats.
- Collaborated with fellow screeners to maintain a high standard of safety throughout the facility.
- Contributed to a positive customer experience, addressing passenger concerns and providing clear instructions during the screening process.
- Utilized chemical swab systems and explosive detection machines to test baggage for explosive materials.
- Demonstrated excellent attention to detail, accurately interpreting X-ray images for potential hazards or contraband items.
- Assisted passengers with disabilities or medical conditions, ensuring their needs were met while maintaining security standards.
- Provided support during crisis situations, assisting in evacuations or lockdown procedures when necessary.
- Enhanced security measures by conducting thorough screenings of passengers and their belongings.
- Wrote reports of daily activities, property and equipment damage and unusual occurrences.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- AAICLAS, adept in hazardous items detection and exceptional customer service. Excelled in enhancing screening efficiency and safety measures, demonstrating superior problem-solving and communication skills.
Security Screener ( Regulated Agent )
AAICLAS
Kolkata
11.2020 - 08.2024
- Operated X-CIS ( Stand alone machines ), hand wands, and advanced imaging technology to conduct screening of cargo, courier, express cargo and postal mail.
- Utilized chemical swab systems and explosive detection machines to test baggage for explosive materials.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with Airlines and Cargo agent and other airport personnel.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Monitored security checkpoints for compliance with applicable security protocols.
- Assisted with deployment of advanced technology and equipment for screening purposes.
- Wrote reports of daily activities, property and equipment damage and unusual occurrences.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
Chief Security Officer
J.P.AVIATION PVT. LTD
Kolkata
12.2019 - 11.2020
- Recorded incident reports with detailed accounts of occurrences related to Ground Handling operation.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed and implemented strategies to prevent and respond to security incidents.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Collaborated with management to develop security policies and procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Investigated suspicious activities and persons to maintain security of premises.
Security Supervisor
JET AIRWAYS (I) LTD
Kolkata
11.2005 - 12.2019
- Provide detailed, personalized service in accordance with the safety standards of the Airport and company.
- Responsible for overseeing passenger safety operations by coordinating and communicating with all departments.
- Coordinating and monitoring the flawless screening of Baggage and Cargo following the SOP with utmost efficiency and professionalism.
- Responsible for the flight arrival and departure security process.
- Handling all pilferage and theft related matters as a part of vigilance.
- Supervising and Screening of registered Baggage and Cargo.
- Handling foreign airlines security (access control,cargo screening,documents check).
- Handling foreign airlines Baggage reconciliation (Qatar Airways, Mihin Lanka, Air Asia and Dragon Air).
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised team of security personnel during shift.
- Responded swiftly to security incidents and effectively resolved security issues.
SECURITY ASSISTANT
Air Deccan Airways
Kolkata
04.2005 - 11.2005
- Provide detailed, personalized service in accordance with the safety standards of the Airport and company.
- Responsible for overseeing passenger safety operations by coordinating and communicating with all departments.
- Coordinating and monitoring the flawless screening of Baggage and Cargo following the SOP with utmost efficiency and professionalism.
- Responsible for the flight arrival and departure security process.
- Handling all pilferage and theft related matters as a part of vigilance.
- Screening of registered Baggage and Cargo.
- Handling foreign airlines security (access control,cargo screening,documents check).
- Handling foreign airlines Baggage reconciliation (Qatar Airways, Mihin Lanka, Air Asia and Dragon Air).
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Investigated suspicious activities and persons to maintain security of premises.
Education
Bachelor - Science
Calcutta University
Skills
- Security station experience
- Hazardous items knowledge
- Customer service and assistance
- Baggage inspections
- Behavioral observations
- Problem-Solving
- Excellent Communication
- Decision-Making
- Planning and Coordination
- Organization and Time Management
- Teamwork and Collaboration
- Flexible and Adaptable
- Self-Motivated
- Active Listening
- Teambuilding
- Good Telephone Etiquette
Certification
- BASIC AVSEC CERTIFICATION, 04/01/05
- X-RAY STAND-ALONE SCREENER CERTIFIED, 04/01/23
Weight Kg
76
Languages
- Hindi
- Bengali
- English, Advanced (C1)
- Hindi, Advanced (C1)
- Bengali, Intermediate (B1)
Hobbies and Interests
- Playing cricket
- Watching movies
Height Cm
179
Personal Information
- Passport Number: T 7072234
- Father's Name: Late Mr. Manash Goswami
- Gender: Male
Timeline
Security Screener( Inline Hold Baggage Screening )
AAICLAS
11.2020 - Current
Security Screener ( Regulated Agent )
AAICLAS
11.2020 - 08.2024
Chief Security Officer
J.P.AVIATION PVT. LTD
12.2019 - 11.2020
Security Supervisor
JET AIRWAYS (I) LTD
11.2005 - 12.2019
SECURITY ASSISTANT
Air Deccan Airways
04.2005 - 11.2005
Bachelor - Science
Calcutta University