Malay Patra

• Monitored staff performance and provided feedback to drive productivity.
• Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
• Developed and maintained comprehensive inventory system to track equipment and supplies.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Scheduled and prioritized tasks to staff, overseeing work completion.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Trained and mentored new staff on cleaning and safety protocols.
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
• Enhanced guest satisfaction by maintaining high standards of cleanliness and organization throughout the hotel.
• Coordinated with front desk personnel to address guest concerns in a timely manner, enhancing overall customer experience.

• Trained and mentored junior housekeeping staff, improving their skills and performance levels.
• Collaborated with hotel management to improve the overall guest experience by addressing specific concerns related to housekeeping services.
• Enhanced overall guest satisfaction by implementing efficient housekeeping procedures and maintaining high standards of cleanliness.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Monitored staff performance and provided feedback to drive productivity.

• Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
• Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
• Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
• Worked with front desk to respond promptly to all guest requests.
• Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
• Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.

• Managed laundry sorting, washing, drying, and ironing.
• Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
• Trained and mentored all new personnel to maximize quality of service and performance.

• Inspection guest room and public areas they have been cleaned by a housekeeper to ensure quality standards.
• Making sure that guest's bedrooms, corridors and public areas are serviced in accordance with company's standards.
• Evaluating, counseling, motivating and coaching employees.
• Reporting and maintenance problems, safety hazards, accidents or injuries to senior managers.
• Organizing staff rotas.
• Report any hygiene issues and following up as necessary.

• Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
• Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
• Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
• Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
• Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
• Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
• Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
• Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
• Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
• Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
• Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
• Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Increased employee performance through effective supervision and training.
• Managed laundry sorting, washing, drying, and ironing.
• Prepared reports and schedules with accuracy.
• Oversaw annual budget to handle supply, labor and maintenance needs.
• Created and implemented operational policies, processes and procedures to keep facilities running smoothly.

Guest room cleaning 

Public area cleaning.

Guest request handling 

Guest room decoration

Floor Scrubbing and buffing

Making guest happy 

Guest complain handling

Cleaning public areas.

Scrubbing and buffing floors

Guest request handling

Guest room service