MALAY PATRA
TWO WHEELER FINANCER
Balasore
Summary
Dynamic Customer Service Executive with a proven track record at TATA CAPITAL, excelling in customer relationship management and issue resolution. Recognized for enhancing customer satisfaction and reducing call times through effective problem-solving. Skilled in payment management and team collaboration, fostering loyalty and retention in a fast-paced environment.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Executive
TATA CAPITAL
05.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Junior Assistant
Manappuram Finance
03.2023 - 04.2024
- Developed strong relationships with clients for increased loyalty and satisfaction.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Took calls to set appointments, answer questions and resolve concerns.
Education
B.Tech - Mechanical Engineering
SRINIX COLLEGE OF ENGINEEFRING
Balasore, India 04.2021 - 04.2024
High School Diploma -
BALASORE SCHOOL OF ENGINERING
BALASORE 04.2019 - 04.2021
Skills
Customer relationship management
Timeline
Customer Service Executive
TATA CAPITAL
05.2024 - Current
Junior Assistant
Manappuram Finance
03.2023 - 04.2024
B.Tech - Mechanical Engineering
SRINIX COLLEGE OF ENGINEEFRING
04.2021 - 04.2024
High School Diploma -
BALASORE SCHOOL OF ENGINERING
04.2019 - 04.2021
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