Malay Ray
Kolkata
Summary
Results-driven Delivery Manager with a proven record of completing 95% of projects on time and elevating customer satisfaction from 85% to 99%. Expertise in leading cross-functional teams, enhancing collaboration, and promoting work-life balance to boost productivity. Proficient in process innovation, business development, and fostering a culture of continuous improvement. Specialized in RPA technologies and strategic leadership, achieving 100% billable hours while ensuring successful project outcomes.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Development Center Manager
PAteam (Remote)
12.2021 - Current
- Consistently met project deadlines with a 95% on-time delivery rate, surpassing customer expectations.
- Boosted team productivity resulting in 100% utilization.
- Promoted better work flexibility, improving workplace satisfaction.
- Prepared team for high-stakes client presentations.
- Fostered team unity through trust-building.
- Implemented customized growth plans for each team member as part of the redesigned yearly assessment.
- Promoted knowledge-sharing among team members through various programs.
- Guided 90% of team to achieve higher-level positions, enabling professional development.
- Streamlined code assessment procedures, elevating overall accuracy and reliability.
- Achieved significant improvement in customer satisfaction levels.
- Conceptualized creative project initiatives leading to additional business from current clients.
Online Marketer
Self-Employed
Kolkata
12.2018 - 12.2021
- Developed and implemented effective online marketing strategies to increase website traffic.
- Conducted market research to determine customer needs and preferences.
- Identified opportunities for new product launches through analysis of consumer trends data.
- Ensured compliance with all applicable laws related to digital marketing activities.
- Optimized websites for search engine visibility through SEO techniques.
- Overcame significant personal health challenges during tenure.
Automation Developer
Capgemini
Kolkata & Krakow
03.2013 - 04.2018
- Achieved a reduction in manual workload by 80%-90% through the design and implementation of automation.
- Defined project requirements through coordination with business analysts.
- Assigned resources effectively for the timely completion of projects.
- Secured data handling procedures in all integrations.
- Enhanced data accuracy by implementing innovative measures.
- Developed process maps, workflows, and exception-handling strategies.
- Conducted thorough unit and user acceptance testing for exceptional deployments.
- Collaborated with stakeholders to specify requirements and devise solutions.
- Pinpointed process inefficiencies and enhanced them with automation.
- Created automation scripts to streamline manual processes.
- Designed, implemented, and maintained automated test suites for web applications using Selenium WebDriver.
Business Development Analyst
Utsav Fashion India Pvt. Ltd.
Kolkata
03.2012 - 03.2013
Business Analyst
Firstsource India Pvt. Ltd.
Kolkata
02.2007 - 10.2011
Customer Service Executive
Reliance India Pvt. Ltd.
Kolkata
07.2006 - 02.2007
Customer Service Executive
Aegis India Pvt. Ltd.
Kolkata
12.2005 - 06.2006
Faculty Instructor
BigLeap Academy Pvt. Ltd.
Jamshedpur
03.2003 - 10.2005
Education
Computer Science
Diploma in Computer Science
BigLeap Academy01-2003
Bachelor of Science - Physics, Math & Chemistry
Utkal University
India01.1995
Skills
- Operational Streamlining
- Jira Project Management
- Effective Schedule Management
- VBA, Python, UiPath, Advanced Excel
Affiliations
- Member, [RPA or Automation Professional Group]
- Contributor, [relevant RPA forums or community]
Certification
- UiPath Solution Architect
- UiPath Advanced Developer
- Project Management Professional (PMP) Certification
- Selenium
Languages
English
First Language
Hindi
Elementary (A2)
A2
Bengali
Proficient (C2)
C2
Timeline
Development Center Manager
PAteam (Remote)
12.2021 - Current
Online Marketer
Self-Employed
12.2018 - 12.2021
Automation Developer
Capgemini
03.2013 - 04.2018
Business Development Analyst
Utsav Fashion India Pvt. Ltd.
03.2012 - 03.2013
Business Analyst
Firstsource India Pvt. Ltd.
02.2007 - 10.2011
Customer Service Executive
Reliance India Pvt. Ltd.
07.2006 - 02.2007
Customer Service Executive
Aegis India Pvt. Ltd.
12.2005 - 06.2006
Faculty Instructor
BigLeap Academy Pvt. Ltd.
03.2003 - 10.2005
Computer Science
Diploma in Computer Science
Bachelor of Science - Physics, Math & Chemistry
Utkal University
References
References available upon request.
Professional Traits
- Strategic thinker with a focus on delivery excellence and innovation.
- Exceptional communicator skilled in stakeholder management and team mentorship.
- Proactive problem-solver with a track record of fostering growth and achieving organizational goals.
Major Achievements
- Increased customer satisfaction to 99%, exceeding expectations consistently.
- Strengthened the team to work in collaboration, building trust and unity among diverse members.
- Successfully mentored 90% of team members into upper roles, fostering leadership and professional growth.
- Generated innovative business ideas, securing additional projects and expanding client relationships.
- Designed a comprehensive code review system, reducing deployment errors by 75% and ensuring quality.
- Delivered on 100% of billable hours and optimized project timelines for efficient resource utilization.
References
References available upon request.
Professional Traits
- Strategic thinker with a focus on delivery excellence and innovation.
- Exceptional communicator skilled in stakeholder management and team mentorship.
- Proactive problem-solver with a track record of fostering growth and achieving organizational goals.
Major Achievements
- Increased customer satisfaction to 99%, exceeding expectations consistently.
- Strengthened the team to work in collaboration, building trust and unity among diverse members.
- Successfully mentored 90% of team members into upper roles, fostering leadership and professional growth.
- Generated innovative business ideas, securing additional projects and expanding client relationships.
- Designed a comprehensive code review system, reducing deployment errors by 75% and ensuring quality.
- Delivered on 100% of billable hours and optimized project timelines for efficient resource utilization.
References
References available upon request.
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