MALAY SHAH

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer chats to answer questions about products and services.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Worked well in a team setting, providing support and guidance.

• Generating Leads through Cold Calling for B2B
• Generating Leads for US Canada and EMEA Region

• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Collaborated with team members to achieve target results.
• Maintained excellent attendance record, consistently arriving to work on time.

Generating Leads for B2C process through Cold Calling in Australia