Malay Shah
Ahmedabad,GJ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Skilled in Redpoint DM and project management, I excel in automating tasks and fostering teamwork.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Programmer
Hi-Tech Digital Solutions LLP
04.2021 - Current
- Star Performer Awardee
- Worked on Redpoint Data Management Workspace for creating and running data transformation engines (It uses configurable multi-pane layout surrounding the central project window to display a wide variety of tools and information).
- Generated required excel sheet reports like Initial counts, CASS drop counts, Ask build calculations & counts, Suppressed records, Dedupe records & counts and Final counts after all the process complete.
- Automated repetitive tasks, freeing up the turnaround time for every jobs.
- Worked with client software Printshop mail for generating Image sign off PDFs.
- Identified opportunities for process improvement, leading to a more efficient development cycle.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
Customer Support Representative
Hi-Tech Digital Solutions LLP
02.2016 - 03.2021
- Worked for EU data project & Asia data project which consists different market jobs (U.S, Italy, Austria, Belgium, French, German Market etc.) needed to perform in client side software.
- Scanline build, coding in client side software (data db).
- Performed Postal analysis in Maildb & Entrydb software through client citrix and checked live sign-offs (generated pdfs by production facilities).
- Worked on different Projects which includes Quality Checks, Web Search, etc.
- Trained new hires on company policies, procedures, and best practices in customer support roles.
- Participated in cross-functional teams working towards company-wide goals, showcasing adaptability and commitment to broader objectives beyond individual role responsibilities.
- Contributed ideas and practical solutions to support process improvement efforts.
Executive - Functional Support
Parishil Laboratories Pvt. Ltd.
07.2013 - 12.2015
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Collaborated with cross-functional departments to develop cohesive operational plans that supported overall business goals.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- IT Support (Configuration & Troubleshooting).
- Software Management (Sales, Purchase, Store, Billing, etc.).
- Enhanced executive productivity by providing comprehensive administrative support and managing daily schedules.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Interviewed, recruited and trained new onboarding candidates.
Education
MCM - Master in Computer Management - Computer Applications Development
Ganpat University
Kherva, Mehsana05-2012
BCA - Bachelor of Computer Applications - Computer Applications Development
JG College of Computer Applications
Ahmedabad, India04-2010
HSC - Higher Education Administration
Vishvaniketan Vidyavihar
Ahmedabad, India03-2007
SSC - Secondary Education
Shri Mirambica Higher Secondary School
Ahmedabad, India03-2005
Skills
- Project management
- User requirements
- Customer-oriented
- Inspire Designer & Fox Pro
- Printshop Mail
- Redpoint DM
- Teamwork and collaboration
- Critical thinking
- Project coordination
- Programming languages
- Decision-making
Certification
- Terp10 Business Integration of Business Program, Nov 2011
- Cisco Platform, April 2011
- Workshop on JAVA, Aug 2010
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Accomplishments
- Star Performer Awardee
- Got exceptional Feedback and Appreciation for the team lead mentoring and doing great job of interacting with Internal / External clients.
- Collaborated with the team for completing the urgent tasks of Redpoint Project.
- Developed custom Macros in Redpoint which helped to reduce task time for complex jobs.
Timeline
Programmer
Hi-Tech Digital Solutions LLP
04.2021 - Current
Customer Support Representative
Hi-Tech Digital Solutions LLP
02.2016 - 03.2021
Executive - Functional Support
Parishil Laboratories Pvt. Ltd.
07.2013 - 12.2015
- Terp10 Business Integration of Business Program, Nov 2011
- Cisco Platform, April 2011
- Workshop on JAVA, Aug 2010
MCM - Master in Computer Management - Computer Applications Development
Ganpat University
BCA - Bachelor of Computer Applications - Computer Applications Development
JG College of Computer Applications
HSC - Higher Education Administration
Vishvaniketan Vidyavihar
SSC - Secondary Education
Shri Mirambica Higher Secondary School
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