Malaya Doley
Client Service Advocate - Safety & Security Command Center (APAC)
Bangalore
Summary
Having an experience of over 13 years in physical security and command centre, with expertise in manpower management, event deployment, BGV specialist and security command centre operations. Over the years I gained hands-on experience in the command centre, transport security, perimeter monitoring and BGV. Experienced in delivering the best during a crisis with a positive outcome. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Client Service Advocate at NetApp (APAC)
NetApp India Pvt Ltd
Bangalore
08.2018 - Current
- Actioning emails according to the allotted India time, this includes (STARS/Mailbox of SAS).
- Creating an SWO ticket and routing it to different teams for completion of the task.
- Badge activation and deactivation, locally and globally.
- Adhoc onboard/offboard in the STARS as per the request from the hiring manager.
- Review compliance documents which include (Form T’s / Invoices /DCs) and later sent an email confirmation to the manager for approval of all the invoices.
- Maintaining LDO (Terminated Badges) employee/ contractor details and recording it in a shared folder.
- Maintaining records on the faceplate/access/temporary badge issued to the employees/AWFs.
- Attending calls which are routed through the interactive desktop client, action and close it.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle employee complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Preparing Lab audit report of Restricted access door for India & APAC quarterly and sharing the report with the manager and document in the shared folder.
- Conducting GAL Audit (Global Authorization List) of the restricted access owner for India & APAC APAC quarterly and sharing the report with the manager and document in the shared folder.
- Maintaining SAS-related expenses details as per the PO amount and the monthly invoice and sharing the same with the manager.
- Maintaining expenses details for BGV – India & APAC as per the PO amount and the monthly invoice.
- Performed CCTV checks, monitored alarms & generated periodic reports.
- Timely escalation and follow-up of actual alarms and false alarms into the system, via emails and phone calls as may be necessary.
- Manage online requests through the portal and e-mails/calls related to access control/card printing/card issuance/ new joining and including for new and existing employees.
- Check all CCTV live views and recording (clarity, blurred image, angle etc.) Update tracker for any CCTV-related issues and also escalate the same to the technical team for rectification.
- Maintaining the record (MIS) of BGV initiations in the excel sheets with remarks – (Completed, WIP & CED).
- Preparing a weekly presentation for the BGV update (for every quarter) with Total case initiated, Completed Case, WIP, CE & Offer Declined.
- Initiating CE (Current employment) of the employee on their joining for the BGV.
- Coordinating with the employee to get their experience letter to initiate their CE check to complete BGV.
- Coordinating with the service provider and HR when required for the BGV.
Security Coordinator (Physical Security & ISOC)
Target Corporation India Pvt Ltd
Bangalore
07.2008 - 08.2018
- Interviewing new hire security staff, notifying the service provider vendor to initiate the onboarding and background verification (BGV & PVC).
- Conducting weekly training on guarding staff and maintaining the training calendar for every year and documenting the training details.
- Preparing shift schedule for the guarding staff according to compliance (Providing W/O every 6 days) and sharing the same with the team for the daily deployment.
- Preparing MDR (Monthly Duty Rota) for the guarding staff to raise the Invoice for monthly billing and checking the invoice/submit for the payment process upon taking the sign from the manager.
- Planning the security deployment for internal/external company events and coordinating with the transport team for the cab details to prepare a security escort to drop the female employee, conducting the call confirmation of their door drop and preparing the escort report and sharing it with the manager.
- Creating GR (Good Receipt) under the SAP on receiving material with PO which is above 25000 as per the DC and sending a confirmation email to the finance and the contact person for the billing process.
- Arranging security escort for female employees drop/pickup and preparing the escort report share with the manager.
- Arranging security escort for woman employees on their business trips to the airport and pickup from the airport to the hotel/residence.
- Coordinating with ISOC (India Security Operation Center) for the list of woman employee details to arrange the security escort for their business trip.
- Maintaining ERT employee details and conducting an internal audit of Active employees & inactive employees and accordingly updating the ERT sheet and sharing with the manager every month of 1st week.
- Extracting access reports from the system (lenelOnguard) for the guarding staff and preparing daily attendance reports, sharing with the manager and documenting the same for preparing the MDR.
- Maintaining personal profile details of guarding staff and support staff (HK & ME) and preparing a report to share with the manager every month of the 1st week.
- Preparing report of BGV details for the guarding staff and coordinating with the service provider and sharing the report with the manager every month of the 1st week.
- Preparing security expenditure details and sharing the same with the manager.
- Performed CCTV checks, monitored alarms & generated periodic reports.
- Timely escalation and follow-up of actual alarms and false alarms into the system, via emails and phone calls as may be necessary.
- Manage online requests through the portal and e-mails/calls related to access control/card printing/card issuance/ new joining and including for new and existing employees.
- Check all CCTV live views and recording (clarity, blurred image, angle etc.) Update tracker for any CCTV-related issues and also escalate the same to the technical team for rectification.
- Assisting employees for any incidents by attending & offering first-aid & ensuring adequate support is provided by arranging ambulance & calling medical personnel.
- Preparing a security deployment plan for the Mock-drill incidents & fire drill exercises.
- Identify & establish volunteer groups- ERT team for specific areas & follow up on their training programs.
- Monitoring Material movement in the material gate, conducting an audit of outward/inward returning and sending a reminder email to the authorized person for the update on the due date.
- Maintaining the name & the signature list for the authorized person for the material movement of the organization in the material gate for the verification while material going out with the gate pass sign as per the department.
- Maintaining the inventory of stationery stock updates which is required by the security desk and procuring as per the need by coordinating with the team admin.
Education
High School Diploma -
Sissi Mukh Higher Secondary School
Sissi Mukh, Dhemaji, Assam 05.2004 - 05.2006
BBA -
ICFAI Under IGNOU University
Agartala, Tripura 799210, India 04.2018 - 02.2022
Skills
Incident response and handling
Additional Information
- Father Name - Umesh Chandra Doley
- Date of Birth - April 1, 1988
- Marital Status - Married
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Service Advocate at NetApp (APAC)
NetApp India Pvt Ltd
08.2018 - Current
BBA -
ICFAI Under IGNOU University
04.2018 - 02.2022
Security Coordinator (Physical Security & ISOC)
Target Corporation India Pvt Ltd
07.2008 - 08.2018
High School Diploma -
Sissi Mukh Higher Secondary School
05.2004 - 05.2006
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