Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Malhari Girhe

Pimpri-Chinchwad

Summary

Results-driven Customer Service Executive with expertise in customer relationship management and complaint resolution. Demonstrated ability to enhance service quality through effective communication and teamwork.

Overview

4
4
years of professional experience

Work History

Customer Service Executive

Danfoss systems limited
PIMPRI
11.2024 - Current
  • Handled customer complaints and resolved issues in a timely manner.
  • Processed customer orders accurately using company software systems.
  • Collaborated with team members to enhance overall service quality.
  • Documented customer interactions in the database for future reference.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Provided technical support when necessary to resolve complex problems.

Junior Quality Engineer

Eaton system private limited
Ahmednagar
12.2021 - 11.2024
  • Developed and maintained quality control documentation and reports.
  • Monitored production processes for compliance with quality standards.
  • Participated in internal audits to evaluate quality management systems.
  • Trained team members on quality assurance practices and procedures.
  • Identified defective parts through visual inspection techniques using precision measuring instruments.
  • Monitored suppliers' performance against established criteria such as delivery schedules, pricing, and conformity to standards.

Education

10 TH STANDARD -

NEW ENGLISH SCHOOL, SHENDI
AHMEDNAGAR 414601

DIPLOMA IN PRODUCTION ENGINEERING -

GOVERNMENT POLYTECHNIC AHMEDNAGAR
AHMEDNAGAR 414001

Skills

  • Customer relationship management
  • Negotiation
  • Communication
  • Inventory management
  • Internal auditing
  • Customer complaint resolution
  • Technical support
  • Collaboration skills
  • Product analysis

Languages

Marathi
First Language
Hindi
Upper Intermediate (B2)
B2
English
Intermediate (B1)
B1

Timeline

Customer Service Executive

Danfoss systems limited
11.2024 - Current

Junior Quality Engineer

Eaton system private limited
12.2021 - 11.2024

10 TH STANDARD -

NEW ENGLISH SCHOOL, SHENDI

DIPLOMA IN PRODUCTION ENGINEERING -

GOVERNMENT POLYTECHNIC AHMEDNAGAR

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