Malik Rehan
Melbourne
Summary
Experienced IT support professional with ability to analyze, trouble shoot and maintain hardware and software components as well as office productivity applications. I am excited to learn about the opportunity of IT role. Having reviewed about the company requirements, I see that they align closely with my qualifications, and am confident that I will be valuable contributor to your organization’s goals.
Overview
9
9
years of professional experience
Work History
IT Support Officer
VIT
Melbourne
08.2022 - Current
- Trouble shot network connectivity, network printing and user access issues
- Setup in network system and performed administrative duties (i.e., adding up users, server hard drive clean up, software application management and Installation)
- Addressed academic, attitudinal and attendance problems by referring students to institutional resources
- Assisted with troubleshooting for enrolments through Online portal & reception duties
- Maintained quality results by following the policies and guidelines of the organization.
Level-1 support
Builders Academy Australia
01.2020 - 05.2021
- Closed 95% of tickets on the first call without escalation
- Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more
- Achieved a user satisfaction rating of 4.9/5.0 (14% higher than average); consistently logged and monitored ticket status to ensure fast, quality resolution of every issue
- Assisted students with accessing individual records and transcripts for diverse needs
- Printed out letters (fees invoices through web clarity), address labels and other documents through LMS portal
- Performed clerical duties using 365 offices such as filing, answering the phone, and dispatching mails.
Internship as Network Administrator
Rhodes College
Melbourne
09.2019 - 01.2020
- Installed and supported hardware and software, including desktops, servers and printers
- Managed employee access, security roles and permissions
- Provided troubleshooting and testing to support network
- Uploaded, configured, and managed antivirus detection software and email applications
- Performed routine troubleshooting and network monitoring
- Performed clerical duties using 365 offices such as filing, answering the phone, and dispatching mails
- Maintained quality results by following the policies and guidelines of the organization
- Extensive experience in Customer Relationship Management right now, student information management system (RC Connect) to collect, compile and process student related records through web clarity, share point & CRM.
Programmer Analyst
Cognizant Technology Solutions
Chennai
01.2016 - 02.2017
- Participated in team-oriented environments, working cohesively and successfully on multiple projects
- Data Warehousing performing support in huge data storing and maintenance for finance planning analysis project
- Setting up accounts using active directory
- Providing advance telephone & online support to client
Education
M.D. - Information Technology
Charles Sturt University
Melbourne12.2018
Bachelor of Engineering -
Jawaharlal Nehru Technology and University
01.2015
Skills
- Trouble shooting skills
- Windows Deployment Services
- Workforce Management
- Friendly, positive attitude
- Team management
- Critical thinking
- Communicate Fluently
- Time management
- Active Directory
- Office 365
- SQL
- Microsoft Azure
Timeline
IT Support Officer
VIT
08.2022 - Current
Level-1 support
Builders Academy Australia
01.2020 - 05.2021
Internship as Network Administrator
Rhodes College
09.2019 - 01.2020
Programmer Analyst
Cognizant Technology Solutions
01.2016 - 02.2017
M.D. - Information Technology
Charles Sturt University
Bachelor of Engineering -
Jawaharlal Nehru Technology and University
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