Malika Raghav
Flight attendant
Summary
Experienced cabin crew with 7 years at Vistara, demonstrating exceptional leadership, operational expertise and a commitment to ensure passenger safety and comfort. Proven track records in managing flight crew, enhancing customer service and maintaining compliance with aviation standards.
Adept at problem solving, conflict resolution and fostering a collaborative environment.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Inflight Supervisor
Vistara, Tata SIA Airlines
1 2022 - Current
- Conducted pre-flight briefings to ensure all crew members were well-informed and prepared for each flight.
- Assisted passengers with special needs or requests, demonstrating empathy and sensitivity towards their situations.
- Collaborated with the flight crew to develop strategies for improving overall in-flight service quality.
Cabin Crew Member
Vistara, Tata SIA Airlines
06.2017 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Education
Bachelor of Arts -
Delhi University (Maitreyi College)
Diploma Course in Office Management - undefined
YWCA DELHI
Skills
Flight safety knowledge
Grooming standards
Passenger Assistance
Team Management
Interpersonal Communication
Relationship Building
Problem-solving abilities
Adaptability and Flexibility
Certification
A320/321
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Japanese
Intermediate (B1)
Punjabi
Intermediate (B1)
Timeline
Cabin Crew Member
Vistara, Tata SIA Airlines
06.2017 - Current
Inflight Supervisor
Vistara, Tata SIA Airlines
1 2022 - Current
Bachelor of Arts -
Delhi University (Maitreyi College)
Diploma Course in Office Management - undefined
YWCA DELHI
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