Neman Ul Haq Malik
Srinagar
Summary
Dynamic Quality Executive with a proven track record at Srinagar Technology Consultant, enhancing software quality through meticulous testing and defect resolution. Skilled in problem resolution and team building, I foster collaboration to drive product performance and customer satisfaction, ensuring efficient development lifecycles and improved user experiences.
Results-oriented professional with extensive leadership experience in high-stakes environments. Skilled in strategic planning, operational optimization, and organizational growth. Known for fostering team collaboration and delivering results under changing conditions. Key strengths include strategic vision and stakeholder management.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Quality Executive and Manual Tester
Srinagar Technology Consultant
Srinagar
02.2025 - 06.2025
- Improved software quality by meticulously executing manual test cases and identifying defects.
- Executed test scripts, logged defects and worked to resolve issues noted in testing process.
- Collaborated with development team to diagnose and resolve software issues in a timely manner.
- Maintained accurate documentation of all discovered bugs, ensuring efficient tracking and resolution throughout the development lifecycle.
- Enhanced product performance by conducting thorough regression testing on each release.
Network Administrator
Ideaxa Infratech Pvt Ltd(Bsnl)
Srinagar
06.2020 - 10.2024
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
Technical Support Representative
Adobe
Gurgoan
02.2019 - 10.2019
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Team Leader
Mahindra & Mahindra
Srinagar
03.2018 - 01.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Customer Service Representative
Concentrix
Noida
09.2016 - 02.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Field Sales Representative
Mahindra & Mahindra
Srinagar
04.2015 - 06.2016
- Represented company brand during customer and prospect interactions.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Conducted research to monitor market conditions and industry competitors.
- Analyzed market trends to identify growth opportunities within the assigned territory, leading to higher sales numbers.
- Visited key customers repeatedly to promote retention and relationships.
Education
Bachelor of Science - Computer And Information Sciences
Baba Ghulam Shah Badshah University
Rajouri 04.2001 -
Skills
Customer relations
Administrative skills
Team building
Problem resolution
Quality management
Sales analysis
Motivation
Research and analysis
Timeline
Quality Executive and Manual Tester
Srinagar Technology Consultant
02.2025 - 06.2025
Network Administrator
Ideaxa Infratech Pvt Ltd(Bsnl)
06.2020 - 10.2024
Technical Support Representative
Adobe
02.2019 - 10.2019
Team Leader
Mahindra & Mahindra
03.2018 - 01.2019
Customer Service Representative
Concentrix
09.2016 - 02.2017
Field Sales Representative
Mahindra & Mahindra
04.2015 - 06.2016
Bachelor of Science - Computer And Information Sciences
Baba Ghulam Shah Badshah University
04.2001 -