Malini Ashok

• Global Services Sku Development
• Project manage new product launch globally across multiple services towers - Client,Consumer and Enterprise
• Drive roadmap from Concept,define and execute based on OLP life cycle
• Consult and design offer architecture for complex services offers
• Perform quality review to validate offers for pre and post launch
• Developed departmental process improvements based on provided business goals and available assets, shaping each workflows for best outcomes
• Responsible for preparation of training documents and bluebook's and educate the team members
• Handled project management role for projects, directing the extended teams in successful completion of tasks
• Created new procedures to streamline operations by minimizing average completion times and reducingfailure rates
• Restructured procedures through coordination with compliance director to create and execute projects
• Conducted thorough reviews of operations to devise and deploy improvement strategies
• Evaluated current processes to develop improvement plans
• Participated in special and emergent projects, adapting quickly to produce exceptional outcomes.

• Learned and frequently used multiple sales systems to investigate, track and correct customer's issues.
• Helps in renewal of the system by helping in quoting and generating PO with all approval procedures.
• Developed working knowledge of CRM to effectively track sales leads and activities.
• Assisted customers with sales needs such as inventory and shipping questions.
• Coordinated responses and resources to handle special client requests.
• Supported sales team by preparing proposals and bench marking reports.
• Documented customer complaints and completed corrective action requests

• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed team communications and information for meetings.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Monitored company inventory to keep stock levels and databases updated.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Collaborated with team members to achieve target results.
• Used coordination and planning skills to achieve results according to schedule.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

• Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets
• Coordinated team schedules to keep shifts properly staffed during busy periods
• Created, managed and executed business plan and communicated company vision and objectives to motivate teams
• Developed initial sales roadmaps and market strategies to promote successful product launches
• Team building and pitching new product to new market
• Assisted with hiring process and training of new employees
• Researched industry and marketplace trends to enhance sales techniques and meet customer needs.

• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
• Interacted with internal customers to understand business needs and translate into requirements and project scope
• Executed analysis of risks and identified risk mitigation strategies
• Supported leadership team with reporting, analysis and business presentations to inform divisional strategies
• Assessed business requirements to forecast annual budgetary operational costs.

Worked as graduate engineer trainee for seven months. Received training in the production plant,fabrication, tool

room, R&D, quality, automation, ERP, purchase, sales and marketing.