Summary
Overview
Work History
Education
Skills
Languages
Quote
Work Availability
Accomplishments
Timeline
Generic

Malini GR

Coimbatore

Summary

Tiruchengode Team leader with proven abilities in examining requirements and plans to complete tasks required. Motivated to provide an efficient and safe working environment, understanding objectives, defining scopes, and determining schedules. Strong communication and interpersonal skill, able to effectively collaborate with inter functional teams. Determined to learn, grow, and excel in scientific industry, with over 13 years of successful Experience.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Team Leader

VWR, Part Of Avantor
Coimbatore
06.2022 - Current
  • Technical Product Support & Quotation
  • VWR, a part of Avantor, Established open and professional relationships with team members to achieve quick resolutions for various issues
  • Mentored and guided employees to foster proper completion of assigned duties
  • Built strong relationships with customers through positive attitude and attentive response
  • Supervised team members to confirm compliance with set procedures and quality requirements
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
  • Evaluated customer needs and feedback to drive product and service improvements
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
  • Worked with team to identify areas of improvement and devised solutions based on findings
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Conducted regular reviews of operations and identified areas for improvement
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Sr.Associate

VWR, Part Of Avantor
Coimbatore
04.2015 - 05.2022
  • Technical Product Support & Quotation
  • VWR, a part of Avantor, Coimbatore
  • Trained in SAP interface for efficient information support and Sales Quotation and Sales orders
  • Respond to customer requests, offering technical /documentation and quotation pertaining to lab consumables, chemicals, Equipment, and disposable garments within the turnaround time
  • Identified customer needs and wants to enhance customer experiences and boost sales
  • Worked with cross-functional teams to facilitate swift resolution of escalated issues
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Utilized customer feedback to improve product offerings
  • Enhanced productivity levels by anticipating needs and delivering outstanding support
  • Monitored the service metrics and performance indicators to identify areas of opportunity
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Generate various reports from SAP (Pricing, quotations, orders, customer material number, stock)
  • Generated Stakeholder Metrics and published Weekly and monthly dashboards
  • Devised process documentation/Audit reports
  • Served as keyholder, overseeing business opening and closing operations
  • Trained and supported new team members, maintaining culture of collaboration
  • Preparing RCA/synopsis when required based on customer feedback.
  • Applied effective time management techniques to meet tight deadlines
  • Provided professional services and support in a dynamic work environment

Education

Master of Science - Biochemistry

KSR College of Arts And Science
Thiruchengode
06.2004 - 05.2006

Skills

People Developmentundefined

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Elementary (A2)

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Accomplishments

Streamlined Quotation Process: Led a project to automate the quotation generation process, reducing
manual errors by 15% and improving efficiency.

Customer Satisfaction Improvement: Implemented a new follow-up process post-quotation, increasing
the quotation-to-order conversion rate.

Timeline

Team Leader

VWR, Part Of Avantor
06.2022 - Current

Sr.Associate

VWR, Part Of Avantor
04.2015 - 05.2022

Master of Science - Biochemistry

KSR College of Arts And Science
06.2004 - 05.2006

Similar Profiles

CREATE PROFILE
Malini GR