Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MALINI MENON SHEELA

Senior Associate Operations
Kochi

Summary

Dedicated professional seeking a challenging role in a dynamic organization to further growth. Thrives on continuous learning and utilizing skills for company success. Seeks technically demanding position aligned with expertise to drive growth. Dependable and detail-oriented with strong organizational, problem-solving, and communication skills.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work History

Senior Operations Associate

EXL SERVICES US HEALTHCARE
11.2021 - 02.2025
  • Created and maintained data dictionaries for clinical research studies.
  • Prepared detailed summaries of database findings for inclusion in final study reports.
  • Validating results and conclusions from experiments and data from research for use in clinical business intelligence systems.
  • Analyzing data to assist in delivering optimal healthcare management and decision-making.
  • Reviewed and processed insurance claims for accuracy and completeness.
  • Increased customer satisfaction rates through diligent monitoring of service quality and addressing client concerns promptly.
  • Cultivated strong relationships with key stakeholders throughout the organization to facilitate cooperation on shared objectives or projects.
  • Managed staff workload distribution ensuring optimal coverage during peak periods maintaining high service levels.
  • Implemented risk management strategies, mitigating potential financial losses and enhancing company stability.
  • Managed project timelines, ensuring timely completion of tasks and meeting overall objectives.
  • Influenced long-term operational strategy planning contributing insights from day-to-day experiences in execution.
  • Enhanced team productivity by implementing training programs focused on skill development and collaboration.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Collected, arranged, and input information into database system.
  • Supported business continuity planning efforts by conducting risk assessments for critical processes, identifying areas of vulnerability and recommending appropriate mitigation measures.
  • Streamlined risk reporting procedures for improved communication with stakeholders and senior management.

Human Resource Manager

HONEST ASSOCIATES INDIA PVT LTD
12.2018 - 10.2021
  • Recording day-to-day activities.
  • Monitoring employee attendance records in order to ensure adherence to established guidelines.
  • Recruited new employees, and built relationships, driving visibility.
  • Organizing team-building activities for employees in order to foster a positive working environment.
  • Conduct interviews and select suitable candidates for vacant positions.
  • Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
  • Conducted background checks and reference checks of prospective employees.
  • Created job postings, tracked applicants and maintained applicant database.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

Human Resource Manager & Administration

ROYAL FOODS PVT LTD
01.2016 - 11.2018
  • Prepare reports summarizing recruitment activities, turnover rates, and absenteeism trends.
  • Organized and facilitated team-building activities, including monthly staff meetings.
  • Facilitated and processed payroll using ERP software.
  • Tracked employee performance metrics related to resource management objectives.
  • Created and updated personnel files by entering information in the HRIS.
  • Hiring new employees and giving them a training and development program.
  • Created reports on resource availability, capacity planning, scheduling and cost estimates.
  • Managed the recruitment process by screening, interviewing and selecting qualified candidates.
  • Coordinated with other departments to identify potential resources for projects.

Human Resource Executive

TALWAY EDUCATION PVT LTD
05.2014 - 04.2015
  • Created and implemented HR strategies and initiatives aligned with business objectives.
  • Conducted performance reviews for all employees on a yearly basis.
  • Created and maintained personnel records in accordance with legal requirements.
  • Maintained up-to-date employee attendance records and administrative duties.
  • Participated in career fairs or other events aimed at promoting job opportunities at the company.
  • Maintained personnel records such as hiring documents, leaves of absence forms.
  • Received the Employee of the Month award for outstanding customer service and problem-solving skills.
  • Managed a team of 10 employees, successfully completing 5 major projects ahead of schedule.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Directed hiring and onboarding programs for new employees.
  • Educated employees on company policy and kept employee handbook current.

Education

MBA - Human Resources Management

Jai Bharath School of Management Studies
Kochi, India
01.2014 - 12.2014

BBA - Business Administration And Management

BPC College
Kochi, India
01.2012 - 12.2012

Skills

Data interpretation

Accomplishments

  • Received the Employee of the Month award for outstanding customer service and problem-solving skills.
  • Managed a team of 10 employees, successfully completing 5 major projects ahead of schedule.

Timeline

Senior Operations Associate

EXL SERVICES US HEALTHCARE
11.2021 - 02.2025

Human Resource Manager

HONEST ASSOCIATES INDIA PVT LTD
12.2018 - 10.2021

Human Resource Manager & Administration

ROYAL FOODS PVT LTD
01.2016 - 11.2018

Human Resource Executive

TALWAY EDUCATION PVT LTD
05.2014 - 04.2015

MBA - Human Resources Management

Jai Bharath School of Management Studies
01.2014 - 12.2014

BBA - Business Administration And Management

BPC College
01.2012 - 12.2012

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MALINI MENON SHEELASenior Associate Operations