Malini Srinivasan

Working and handling three teams of 34 employees across P2P, data management, QA, and new tool testing (automation and manual).Involved in SAP end-user testing.. Generating and sharing SLA reports with stakeholders on a monthly basis.
PTP Process:

• Handled invoice processing, payments, helpdesk, T&E, vendor master, and statement reconciliation processes for the Europe and APAC regions.

• Ensure that all SLAs are met before the deadline.

• Process documents and desktop procedures are updated and signed off by the client on a regular basis.

• Ensure accurate processing of invoices received for the month before AP close.

• Ensure payments are made on time for all the processed invoices without missing the deadline.

• Ensure that vendor master data has been updated correctly in ERP

. • Ensure all T&E requests are reviewed on time with the base criteria accurately.

• Reviewing supplier account reconciliations and invoices for payment to meet SLA with the defined parameters

. • Ensure the unvouchered liabilities/accruals are posted. • Ensure that month-end close activities are met on or before the deadline.

OTC Process:

• Ensure that all SLAs are met before the deadline.

• Ensure that all bills are raised in ERP within TAT.

• Ensure that all payment receipts are allocated to the customers as per the details within TAT.

SERVICE DELIVERY OPS SENIOR ANALYST/LEAD, Accenture Solution Pvt Ltd.|India | 2008 - Present.

Supervising and managing a team of agents,

Maintaining and evaluating agent performance metrics, Organising frequent trainings, Assigning workload based on skill set, Generating and sharing SLA reports, Attending review meetings, Handling daily operations reports, Successfully completed SOC audit, Regular one-to-one people connect, Maintaining 0% attrition, Completing OE assessment, Synops & BOI, Supporting PWD candidates.

TRANSACTION PROCESSING ANALYST

Thorough review for each individual invoice processed to ensure no discrepancy found in the payment
ensuring top quality. Handled Urgent Emails and Generic Emails from client with in SLA period
Ensure compliance with operational procedures and regulatory controls. Provided knowledge transfer training for newcomers in invoice processing & Utility invoice processing. Escalations handled with high priority and provide RCA (Root Cause Analysis)

TRANSACTION PROCESSING ASSOCIATE

Worked with Multi regions, effectively managed foreign language invoices with support from translator. Travelled and transitioned the E2E process in PTP on-site from Denmark, Norway & Netherland

• Excelled in communication skills, both written and verbal, for interacting with visitors and colleagues.
• Managed the front desk, files, and schedules effectively.
• Handled multiple tasks simultaneously.
• Addressed inquiries and resolved issues promptly.
• Proficiency in Office Software: Including MS Office (Word, Excel, and Outlook).

• Bookkeeping: accurately recorded financial transactions into the bank's accounting system.
• Maintained and updated financial records, including customer accounts and transactions.
• Filing and organizing financial documents. Prepared P&L and B/S for 2003–2004.
• Reconciled bank statements and general ledgers.
• Identified and resolved discrepancies in financial data.