Malini M

• Established constant communication with managers, staff, and vendors to ensure proper operations of company.
• Developed, implemented, and maintained quality assurance protocols.
• Increased efficiency of existing processes and procedures to enhance company’s internal capacity. Ensured that operational activities remain on time and within budget.
• Identified staffing requirements for hiring new employees as needed.
• Oversee accounts payable and accounts receivable departments.
• Partner with cross-functional teams to improve proprietary tools and systems.
• Work closely with legal and safety departments to ensure that activities remain compliant.
• Oversee materials and inventory.
• Conduct budget reviews and report cost plans to upper management.
• Delegate responsibilities while maintaining organizational control of branch operations and customer service.
• Established conflict management and business negotiation processes.
• Helped organization’s processes remain legally compliant.
• Formulated strategic and operational objectives.
• Examined financial data and use them to improve profitability.
• Managed budgets and forecasts.
• Performed quality controls and monitor production, Recruit, train and supervise staff.
• Increased quality of customer service.

• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees.
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions.
• Plan and review compensation actions; enforcing policies and procedures.
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends.
• Forecast requirements; prepare annual budget; schedule expenditures; analyze variances; initiating corrective actions.
• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes.
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.
• Serve as primary point of contact when there are customer issues related to customer service.
• Communicate customer issues with operations team and devise ways of improving customer experience, including resolving problems and complaints.
• Work closely with Management to set and implement policies, procedures, and systems.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.

• Coordinated with Management in different operational issues and promotional activities.
• Developed systems and procedures to improve operational quality and team efficiency.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Communicated with customers to assess satisfaction with products and services received.
• Developed and maintain operational guidelines for staff.
• Prepared annual budgets with controls to prevent overages.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Implemented business strategies, increasing revenue and effectively targeting new markets.

• Overseeing recruitment process, including job postings, resume screening, and candidate selection.
• Conducting new hire orientation and on-boarding, including preparing job offer letters, conducting background checks, and ensuring compliance with legal requirements.
• Managing employee records and maintaining HR database, including employee data, attendance records, and benefits administration.
• Coordinating employee benefits, including health insurance, and other employee perks.
• Managing employee relations issues, including performance management, employee grievances, and disciplinary actions.
• Providing support to managers and employees on HR-related issues and serving as resource on policies and procedures.
• Administering company s training and development programs, including identifying training needs, coordinating training events, and tracking employee participation and results.
• Ensuring compliance with federal, state, and local employment laws and regulations.
• Managing company s financial records, including accounts payable, accounts receivable, and general ledger.
• Preparing financial reports, including profit and loss statements, balance sheets, and cash flow statements.
• Conducting regular audits of company s financial systems and processes to ensure accuracy and compliance with accounting principles.
• Processing payroll and ensuring timely and accurate payment of employee salaries and benefits.
• Managing company s budget and cash flow, including forecasting revenue and expenses, and monitoring financial performance against targets.
• Developing and maintaining relationships with vendors, suppliers, and financial institutions.
• Ensuring compliance with tax laws and regulations, including filing tax returns and managing tax payments.

HR:

• Payroll Processing
• Leave and Time Management
• Preparing offer/appointment letters and various other letters
• Maintaining employee database.

ADMIN:

• Records Maintaining
• Stationary Control
• Keeping track of Expenses and Incomes
• Bank Transactions
• Preparing Invoices and quotations.
• Preparing monthly PF and Salary Statements
• Filing monthly and annual PF Returns
• Filing online sales tax return
• Petty Cash Handling
• Payment of bills of suppliers.
• Tracking of payments/invoices/bills (Paid/Unpaid)

ACCOUNTS:

• Maintaining Accounts
• BookKeeping and Tally
• Maintaining documents relating to receipts and payments.
• Co ordination with auditors

MARKETING:

• Tele Marketing
• Preparation of commercial documents
• Tracking of payments/invoices/bills (Paid/Unpaid)

HR:

• Payroll Processing
• Leave and Time Management
• Preparing offer/appointment letters and various other letters
• Maintaining employee database.

ADMIN:

• Records Maintaining
• Stationary Control
• Keeping track of Expenses and Incomes
• Bank Transactions
• Preparing Invoices and quotations.
• Preparing monthly PF and Salary Statements
• Filing monthly and annual PF Returns
• Petty Cash Handling
• Payment of bills of suppliers.
• Tracking of payments/invoices/bills (Paid/Unpaid)

ACCOUNTS:

• Maintaining Accounts
• BookKeeping and Tally
• Maintaining documents relating to receipts and payments.
• Co ordination with auditors
• Preparation of commercial documents
• Tracking of payments/invoices/bills (Paid/Unpaid)