Malissa Stinson
Martinsville,IN
Summary
Dedicated and organized General Manager with 15+ years experience in health care, streamlining administrative processes, managing team operations and coordinating with executive management. Proven ability to develop and implement effective administrative strategies to support business growth. Focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acuity. Looking to leverage experience and skills to enhance the operational efficiency of the office.
Overview
15
15
years of professional experience
Work History
General Manager
The Injury Centers And Bluegrass Bone And Joint
12.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase patients and profitability.
- Managed a team of professionals, fostering a positive work environment and high employee satisfaction.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies. Including Formulated policies and procedures.
- Recruit, Interview, hire, and train employees, working to establish key internal functions and outline scope of positions for the clinic
- Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated strong relationships with patients, attorneys, and other vendors to ensure long-term success and loyalty.
- Manage schedules, Organize office functions, and oversee daily operations of all employees.
- Properly address difficult patients and complaints before the situation escalates to ensure a positive experience.
- Prepare daily, weekly and monthly reports of revenue
- Manage and oversee chiropractic, pain management and MRI entities.
- Verify coverage, Billing, Collections, Settlements, Reconciling, Supply orders, Cash flow.
Office Manager
The Injury Centers And Bluegrass Bone And Joint
04.2009 - 12.2020
- Provide exceptional customer service when addressing patients inquiries or concerns via phone calls or email correspondence.
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel and patient records.
- Conduct regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
- Serve as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Establish workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Deliver performance reviews, recommending additional training or advancements.
- Recruit, interview and hire employees and implement mentoring program to promote positive feedback and engagement.
- Oversee daily office operations, ensuring seamless workflow, positive attitude and enhanced productivity.
- Scheduling, Billing, Medical records, Check compliance, Approve the doctors dictations, Verify coverage, Coordinate with attorney's, filing, Cash flow, manage spending to ensure profit.
- Schedule and complete a walk-through of the clinic with insurance investigators.
Education
High School Diploma -
Pleasure Ridge Park High School
Louisville, KY05.2002
Skills
- Office management
- Customer service
- Administrative leadership
- Financial management
- Staff training and development
- Organizational Skills
- Problem-solving
- Billing
- Scheduling and calendar management
- Communication skills
- Time management and multitasking
- Microsoft Office, Excel, EMR and other Software programs
Timeline
General Manager
The Injury Centers And Bluegrass Bone And Joint
12.2020 - Current
Office Manager
The Injury Centers And Bluegrass Bone And Joint
04.2009 - 12.2020
High School Diploma -
Pleasure Ridge Park High School
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