Badminton, Basketball and Volleyball
Malkeet Singh
CUSTOMER SERVICE ASSOCIATE
Rajokri
Summary
- Proven ability to manage situations effectively, ensuring control over outcomes. Committed to driving business growth through dedicated effort and strategic planning. Consistently meets and exceeds targets ahead of deadlines, demonstrating strong time management skills.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
4
4
years of post-secondary education
Work History
CSA
Cogent E Services pvt. Ltd.
Gurgaon , Haryana
11.2024 - 04.2025
- Worked with Apollo 24|7 Process.
- selling Docverse Services which will helps doctors to
- get more patients footfall in a Organic way through their Google My Business (GMP) Profile
- Providing Multiple tools to understand the Patient and Doctors need like-
- Online Reputation Management(ORM) tool where doctors have option to ask for Reviews of customer feedback directly from the Apollo 24|7 Doctors Application and etc.
- offering Electronic Medical Records(EMR) tool.
- Apollo 24|7 Branding for those who have opened new or do have the existing clinic then they can choose Apollo 24|7 Branding.
Customer Sales Associate
Incredible Management Services
02.2023 - 11.2024
- It was a Dubai Based Process and I was handling UAE Customers and It was a cold calling process Where I was Suggesting our customers about our Ulip,Term and Investment plans and Sharing Quotation and Brochures over Rampwin and Describing the Illustrations deeply so that they can understand the plans and converting them into closure.
- Assisted customers in selecting products by providing tailored recommendations, enhancing the overall shopping experience and satisfaction.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and minimizing wait times for customers.
- Developed strong customer relationships through attentive service and follow-up, enhancing customer loyalty and retention rates.
Customer Service Associate
Teleperformance
05.2022 - 01.2023
- I was working as a CSA and Providing Services and selling Card Protection Plan (CPP) to those customers who have applied for ICICI Bank credit card
- If customers have opted CPP services while applying credit card form then they will receive calls from us as CPP has tie up with multiple banks
- According to customers requirement he/she can avail the CPP services, maintained accurate records of customer interactions, ensuring compliance with company policies and improving data integrity.
- Collaborated with team members to streamline processes, resulting in improved response times and service quality
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor, enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
12th - Commerce Stream
04.2014 - 05.2015
BBA -
05.2016 - 05.2019
Skills
Have ability to work as a part of team, Good Convincing power, Excellent Communication skills
Accomplishments
Top Performer, punctual, Best quality of call and email.
Certification
Certificates of Promotion
Interests
Additional Information
I am a person who is able to control the situation rather than situation control them and have ability to work as a part of team and I am a multi tasker and can handle any critical situations have great Communication and Convincing power.
Timeline
CSA - Cogent E Services pvt. Ltd.
11.2024 - 04.2025
Customer Sales Associate - Incredible Management Services
02.2023 - 11.2024
Certificates of Promotion
01-2023
Customer Service Associate - Teleperformance
05.2022 - 01.2023
Dronacharya College, MDU - BBA,
05.2016 - 05.2019
Kendriya Vidyalaya Sangathan - 12th, Commerce Stream
04.2014 - 05.2015