Malkesh Vaghela
Technical Support Engineer
Ambarnath
Summary
Adept Technical Support Engineer with a proven track record at Jampot Technologies, excelling in technical troubleshooting and team collaboration. Mastered remote VOIP system support, significantly enhancing system reliability for high-profile clients like HDFC Bank. Expert in using ServiceNow and Grafana, with a flair for mentoring and elevating team performance.
Overview
3
3
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Technical Support Engineer
Jampot Technologies
04.2022 - Current
- Provide remote and onsite support for VOIP systems, including TSS, TPO, PBX, and Recorder Systems.
- Install, configure, and upgrade TSS/TPO servers, including OVA deployments.
- Integrate BT Trading setups with Cisco Unified Communications Manager (CUCM) and troubleshoot connectivity issues.
- Monitor system performance and analyze data using Grafana to ensure optimal uptime and smooth daily operations.
- Raise and resolve incidents, and work on tickets using ServiceNow ticketing tools.
- Conduct root cause analysis (RCA) to prevent recurring issues and implement preventive measures for improved system reliability.
- Mentor and guide junior team members, ensuring adherence to troubleshooting best practices and high-quality service delivery.
- Support high-profile clients, including HDFC Bank (Treasury Department) and IDFC First, ensuring their operational continuity.
Education
Bachelor - Electronics Engineering
K J Somaiya Institute of Technology
Mumbai, India 04.2001 -
Diploma - EXTC
B.M.Polytechnic
Badlapur, India 04.2001 -
Skills
Technical support
Certification
Industrial Automation
Timeline
Technical Support Engineer
Jampot Technologies
04.2022 - Current
Bachelor - Electronics Engineering
K J Somaiya Institute of Technology
04.2001 -
Diploma - EXTC
B.M.Polytechnic
04.2001 -
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