MALKINDER SINGH
Staff, Cloud Engineer
Pune,MH
Summary
AWS Certified SysOps Administrator and Red Hat Certified System Administrator with over 7 years of experience in cloud operations and DevOps engineering. Expertise in designing scalable AWS infrastructures and implementing CI/CD pipelines, resulting in enhanced deployment efficiency. Demonstrated success in cost optimization and high-availability architecture, contributing to operational excellence. Proven ability to improve system reliability and drive cross-functional team collaboration to elevate service delivery and customer satisfaction.
Overview
9
9
years of professional experience
3
3
Certification
Work History
Staff, Cloud Operation Engineer,
Druva Data Solutions Pvt. Ltd.
PUNE
11.2023 - Current
- Developed comprehensive Grafana and CloudWatch monitoring framework for 360-degree application visibility.
- Led incident management as second-level escalation, applying RCA techniques to enhance response times.
- Established SLIs and SLOs using APM tools, improving service reliability and uptime.
- Automated recurring Jira tasks with Python scripts, decreasing manual effort by 30%.
- Optimized CU/CP instructions to expedite delivery timelines and streamline deployment procedures.
- Drove cloud cost optimization through automated AWS Cost Explorer monitoring, aligning expenses with budget objectives.
- Conducted documentation audits and facilitated training sessions to enhance CloudOps operational readiness.
- Collaborated with DevOps, Security, and Engineering teams to integrate CloudOps practices, enhancing overall efficiency.
Cloud OPS Engineer,
Druva Data Solutions Pvt. LTD
PUNE
03.2022 - 11.2023
- Conducted daily system monitoring to verify integrity and availability of server resources, systems, and key processes.
- Reviewed application logs to identify potential issues and maintain operational efficiency.
- Monitored and reported alerts to cross-functional teams, including Infra, DB, and Network.
- Actioned application alerts such as service outages and disk issues for prompt resolutions.
- Implemented automated monitoring and deployment scripts, reducing deployment time significantly.
- Managed customer data backup and restoration through PagerDuty, ensuring adherence to SLA requirements.
- Generated weekly and monthly COGS reports, identifying and reducing underutilized resources by 10%.
- Oversaw infrastructure monitoring using Terraform, Grafana, and Coralogix to enhance visibility.
L2, Cloud Operation Engineer,
Saba Software Pvt. LTD
PUNE
11.2018 - 06.2021
- Conducted environment audits to stabilize application performance across platforms.
- Managed Tomcat application servers on Linux and Windows, ensuring optimal functionality.
- Executed service ticket tasks to deliver solutions that improved customer satisfaction.
- Monitored AWS infrastructure with Docker and Kubernetes for effective application management.
- Handled Linux-related incidents to ensure compliance with Service Level Agreements.
- Wrote shell scripts to automate operational tasks, including data loads and exports.
- Analyzed application logs to troubleshoot issues and enhance configurations.
- Managed user accounts and access rights on servers to maintain security protocols.
Cloud OPS Consultant,
Saba Software Pvt. LTD
PUNE
01.2018 - 10.2018
- Enhanced operational efficiency by managing team performance and creating monthly rosters.
- Escalated critical issues to level 2 support to uphold service level agreements.
- Decommissioned customer accounts in accordance with established protocols.
- Scheduled weekend maintenance activities, including application restarts, to reduce downtime.
- Developed and maintained technical documentation for streamlined planning and execution.
Junior Cloud Operation Engineer,
Saba Software Pvt. LTD
PUNE
06.2016 - 12.2017
- Conducted daily system monitoring to ensure integrity and availability of server resources.
- Reviewed application logs to identify issues and optimize performance.
- Monitored alerts, reporting findings to Infra, DB, and Network teams.
- Addressed application alerts related to service outages, disk issues, and load problems.
- Notified customers of service interruptions to maintain transparency.
- Managed restarts while performing thorough sanity checks on features.
- Created JIRA tickets for L2 team to enhance application stability based on alerts from NewRelic and Check_MK.
Education
Master in Computer Applications (MCA) - Computer and Information Systems
Punjab Technical University
Punjab01.2013
Master of Science in Information Technology - Computer And Information Systems
Punjab Technical University
Punjab01.2011
A Level - Computer and Information Systems
NIELIT (DOEACC)
Punjab01.2009
Skills
Monitoring & Incident Management
- Defined SLIs/SLOs and error budgets; ensured service reliability using APM tools
- Led incident response, RCA, and post-incident reviews; used tools like PagerDuty
- Proficient with Grafana, Coralogix, InfluxDB, New Relic, Nagios, and AWS CloudWatch
Cloud & Infrastructure Management
- Hands-on with AWS: EC2, ECS, RDS, S3, VPC, ECR, Lambda, IAM, CloudFormation, CloudWatch, QuickSight
- Implemented cost optimization via Cost Explorer, Savings Plans, and Reserved Instances
- Familiar with Azure and GCP for hybrid cloud and migration use cases
Automation & Scripting
- Automated infrastructure with Terraform and CloudFormation (IaC)
- Developed Bash and Python scripts for operational automation and system tasks
DevOps & CI/CD
- Built CI/CD pipelines with Jenkins, Git, Docker, AWS CodePipeline/CodeBuild/CodeDeploy
- Deployed containerized microservices via Docker and ECS
Security & Compliance
- Applied AWS security best practices: IAM policies, TLS/SSL, and vulnerability remediation
Operating Systems
- Advanced Linux administration (CentOS, Ubuntu, Amazon Linux)
- Managed Windows Server in cloud and hybrid environments
Networking
- Configured VPCs, subnets, NAT, SGs, routing; solid grasp of DNS, TCP/IP, VPN, firewalls
Leadership & Collaboration
- Mentored engineers, led CloudOps/DevOps initiatives, improved reliability and automation
- Used Jira/Confluence for documentation, SOPs, and team collaboration
Accomplishments
- Outstanding Achievement Award Q4 FY 2023-2024 at Druva Data Solutions, Pvt Ltd
- All Stars Award Q2 2023-2024 at Druva Data Solutions, Pvt Ltd
- Star performance award for quarter 3 at Saba Software, Pvt. Ltd.
Certification
- AWS certified Sysops -Administrator -Associate
- Red Hat Certified System Administrator (RHCSA), 160-157-673
- Red Hat Certified Engineer (RHCE), 160-157-673
Personal Information
- Date of Birth: 07/11/89
- Marital Status: Single
Languages
Punjabi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Staff, Cloud Operation Engineer,
Druva Data Solutions Pvt. Ltd.
11.2023 - Current
Cloud OPS Engineer,
Druva Data Solutions Pvt. LTD
03.2022 - 11.2023
L2, Cloud Operation Engineer,
Saba Software Pvt. LTD
11.2018 - 06.2021
Cloud OPS Consultant,
Saba Software Pvt. LTD
01.2018 - 10.2018
Junior Cloud Operation Engineer,
Saba Software Pvt. LTD
06.2016 - 12.2017
Master in Computer Applications (MCA) - Computer and Information Systems
Punjab Technical University
Master of Science in Information Technology - Computer And Information Systems
Punjab Technical University
A Level - Computer and Information Systems
NIELIT (DOEACC)
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