MALLAYALA NANDU
Relationship Manager
Hyderabad
Summary
Experienced Customer Relationship Manager with a strong background in banking and finance. Committed to improving customer satisfaction and retention.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Relationship Manager
HDFC Bank
02.2022 - 10.2023
- Worked at Madhapur Main Branch
- Login New files and followup with Legal and Credit Departments
- Managed relationships with over 40 DSAs, maintaining a 95% satisfaction rate
- Responsible for building a more files and maintaining positive relationships with direct sales associates
- Understand DSA needs and develop plans to address them
- Resolved customer issues, reducing complaints by 30%
- Implemented a new DSA Agents, improving customer tracking and communication
- Visit to DSA office and communicate about monthly targets and increase business
Education
Master of Business Administration - MBA
Osmania University
Hyderabad 01.2019 - 04.2021
Bachelor's Degree - Degree
Osmania University
Hyderabad 01.2015 - 04.2018
Bord Of Intermediate - undefined
Telangana University
Bodhan 01.2013 - 04.2015
Secondary School Certification - SSC
Government high school Wadlam
WadlamSkills
DSA
Coordinate
Customer Service
Team Leadership
Problem Solving
Communication
Accomplishments
- Achieved a 95% customer satisfaction rate
- Best achievement award
- Outstanding performance from national head
Personal Information
Date of Birth: 01/15/98
Timeline
Relationship Manager
HDFC Bank
02.2022 - 10.2023
Master of Business Administration - MBA
Osmania University
01.2019 - 04.2021
Bachelor's Degree - Degree
Osmania University
01.2015 - 04.2018
Bord Of Intermediate - undefined
Telangana University
01.2013 - 04.2015
Secondary School Certification - SSC
Government high school Wadlam