Summary
Overview
Work History
Education
Skills
PERSONAL DETAILS
Languages
Certification
ADDRESS
Languages
Timeline
Generic
Malleen Hyderali

Malleen Hyderali

Ranipet

Summary

Dynamic Customer Service Executive with proven expertise at Nikah.com in enhancing client satisfaction through effective CRM tools and de-escalation techniques. Skilled in client retention strategies, I successfully reduced issue resolution time, fostering brand loyalty and repeat engagement. Adept at administrative coordination and team supervision, driving performance improvements across operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Nikah.com
Adyar
06.2025 - Current
  • Company Overview: Administration
  • Delivered frontline customer support by managing approximately 150 inbound and outbound calls per day, using CRM software, while ensuring consistent quality and response times.
  • Leveraged CRM tools to document, track, and resolve customer complaints, reducing issue resolution time and improving customer satisfaction scores (by what percentage?).
  • Demonstrated resilience and professionalism when handling high-pressure situations, including irate or dissatisfied customers, resulting in achieving positive outcomes through de-escalation techniques.
  • Provided detailed, accurate information to clients, contributing to a measurable decrease in returned orders (by how much or how many fewer returns per month?).
  • Followed up with customers post-resolution to reinforce service quality and ensure satisfaction, long-term retention, and repeat engagement.
  • Cultivated trust and rapport with frequent customers, enhancing brand loyalty and encouraging word-of-mouth referrals.
  • Executed administrative responsibilities, including schedule coordination, file organization, and preparation of internal communications with strong attention to detail.
  • Applied active listening and thoughtful inquiry during calls to diagnose root causes of customer issues, while ascertaining faster and more accurate resolutions.
  • Administration

Supervisor

Mehr Shoes
Arcot
01.2022 - 01.2025
  • Supervised daily floor operations and coordinated team activities to meet production deadlines and quality benchmarks.
  • Led a team of (how many?) associates in timely completing projects as per company standards and safety protocols.
  • Facilitated smooth workflow execution by delegating tasks, monitoring progress, and addressing bottlenecks in real time.
  • Trained and mentored junior staff members (how many?) on best practices and boosted overall team efficiency and performance metrics (by what percentage or measurable result?).
  • Acted as liaison between management and floor staff, communicating goals clearly and ensuring alignment on daily targets and expectations.

Education

Bachelor of Arts (B.A.) - English Literature

Shirdhar University
Rajasthan, India
05.2016

High School Diploma -

Government Girls Higher Secondary School
Walajapet,Tn
05-2013

Skills

  • Customer Relationship Management
  • Support Chat Handling
  • International & Domestic Invoice Processing
  • Client Retention Strategies
  • Customer-Focused Solutions
  • Service Trends Analysis
  • Membership Upselling
  • Communication & De-escalation Skills
  • Workflow & Team Supervision
  • Administrative Coordination
  • Executive Support
  • Payment Clarification & Conversion
  • Performance Monitoring
  • Cross-functional Collaboration
  • Brand Loyalty Development
  • Follow-Up Strategy Execution
  • MS Office Suite
  • CRM Tools
  • Computer Skills
  • Python
  • Investment Banking Tools
  • Database Management

PERSONAL DETAILS

  • MARTITAL STATUS:MARRIED
  • GENDER:FEMALE

DATE OF BIRTH:01/11/1995

Languages

  • English
  • Tamil
  • Urdu
  • Hindi

Certification

  • PlanetSpark Aptitude Test Certification
  • This is awarded to Malleen in recognition of the outstanding performance
  • In CHILD PEDAGOGY, ENGLISH LANGUAGE, LOGICAL REASONING, AND ENGLISH GRAMMER
  • Issue date 2025-07-19, APPLICATION ID:1189573

ADDRESS

NO 6/12 AZATH STREET, ARCOT, RANIPET DISTRICT, TAMILNADU

Languages

Urdu
First Language
English
Proficient (C2)
C2

Timeline

Customer Service Executive

Nikah.com
06.2025 - Current

Supervisor

Mehr Shoes
01.2022 - 01.2025

Bachelor of Arts (B.A.) - English Literature

Shirdhar University

High School Diploma -

Government Girls Higher Secondary School

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Malleen Hyderali