Mallika Manavendra
Inside Sales Representative
Bengaluru,KA
Summary
Seasoned sales professional with 2 years of SaaS experience, proven in relationship management, prospecting, and negotiation. Consistently delivered multimillion-dollar revenue across product, IT services, cloud and SaaS solutions. Recognized for excelling in fast-paced environments, solving complex challenges with creativity, and driving results both independently and within high-performing teams.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Kaseya Software India Private Limited
09.2023 - Current
- Renewed and expanded accounts via targeted upsell/cross-sell, increasing average account value and multi-product penetration.
- Partnered cross-functionally with Operations and Product to remove blockers and deliver tailored solutions on time.
- Maintained disciplined pipeline/forecast hygiene in CRM; monitored adoption/health KPIs to flag churn risk and time expansion plays.
- Consistently met/exceeded revenue goals by orchestrating close plans, handling objections, and quantifying ROI for decision-makers.
- Managed the full customer lifecycle, maintaining discipline and rigor in process execution to consistently meet or exceed revenue and performance targets.
- Cultivated long-term customer partnerships by acting as a strategic advisor identifying opportunities for expansion while aligning with clients’ evolving business goals.
Inside Sales Specialist (B2C)
Simplilearn
04.2022 - 09.2023
- Consistently exceeded revenue and performance targets (top 5% of company), generating over $300K in revenue in the past year while maintaining high efficiency and quality.
- Managed the full customer lifecycle for the U.S. region from first engagement through repeat purchase ensuring a strong base of satisfied customers.
- Applied a consultative sales approach to understand consumer needs, achieving a 15% conversion rate and sustaining 80% customer retention.
- Executed 120+ product demonstrations and value-based presentations, clearly communicating benefits and helping customers make confident purchase decisions.
- Proactively identified opportunities for upselling and cross-selling, increasing average deal size and deepening customer adoption of products and services.
- Mentored and coached a team of 8 new hires, improving their onboarding experience and accelerating their time to productivity/achievement of targets.
- Delivered exceptional post-sale support, addressing customer concerns promptly and maintaining a 95% customer satisfaction rating, contributing to long-term loyalty.
Senior Inside Sales Manager (B2B)
Simplilearn
04.2021 - 03.2022
- Managed a portfolio of clients across the Indian education sector, ensuring consistent engagement and alignment with business objectives.
- Applied a consultative approach to understand client pain points and design tailored solutions, contributing to a 16% improvement in overall conversion rates.
- Built and nurtured strong relationships with key stakeholders including school administrators, principals, and education leaders by serving as a trusted advisor.
- Delivered impactful product presentations and value demonstrations, supporting clients in achieving their academic and operational goals.
- Partnered with product and marketing teams to co-create customized solutions, driving a 35% lift in client satisfaction and adoption.
- Provided proactive post-sales support, addressing customer needs promptly to secure long-term retention and strengthen ongoing partnerships.
Inside Sales Specialist
UFAEBR Pvt. Ltd.
12.2020 - 04.2021
- Collaborated with cross-functional teams (product, finance, marketing) to deliver tailored solutions and guide clients through complex decision-making processes.
- Engaged with stakeholders at multiple levels including senior executives to articulate value propositions, overcome objections, and ensure alignment across organizations.
Intern
DRA CONSULTANTS LTD
11.2019 - 01.2020
- Facilitating in the recruitment process by sourcing candidates, screening resumes, and scheduling interviews.
- Coordinating and facilitating the onboarding process for new employees, including completing necessary paperwork and conducting orientation sessions.
- Updating and maintaining employee records and databases, ensuring accuracy and confidentiality.
- Facilitating with payroll operations, such as preparing payroll inputs, verifying attendance and leave records, and addressing payroll-related queries.
Education
MBA & BBA INTEGRATED COURSE - MARKETING, HR
RTMNU
05.2021
HSC - undefined
City Premier College
03.2016
SSC - undefined
Bhartiya Vidya Bhavans
01.2014
Skills
- Cybersecurity fundamentals, email security, SOC solutions, dark-web monitoring, and security awareness/training
- JB Sales (John Barrows)- Filling the Funnel certification
- Sales methodologies Sandler, SCANT, GAP Selling, question-based selling, BANT
- Negotiation & closing- objection handling and deal execution
- Go-to-market (GTM) strategy
- Cloud fundamentals
- Relationship building & stakeholder management
- Client relationship management (CRM)
- Lead generation & qualification
- Business development
- Customer acquisition & key account management
- Forecasting & revenue generation
Awards
Twice received the Extra Miler Award (for exceeding the expectations at work), Rising Star Award (for extra ordinary contributions and over-achieving my targets)
Accomplishments
Kaseya -
- Winners Circle - Certificate of Excellence (Most Valuable Player) - 2023
- Winners Circle - Certificate of Excellence (MVP) - Q4 2023
- Winners Circle - Certificate of Excellence (MVP) - Q4 2024
- Winners Circle - Certificate of Excellence (MVP) - Q1 2025
Simplilearn -
- Circle of Excellence - Extra Miler Award - Q3 2023
- Circle of Excellence - Rising Star - Q1 2022
- Circle of Excellence - Extra Miler - Q1 2022
- Circle of Excellence - Top Individual Award (extraordinary performance & contributions) - Q4 2022
Timeline
Inside Sales Representative
Kaseya Software India Private Limited
09.2023 - Current
Inside Sales Specialist (B2C)
Simplilearn
04.2022 - 09.2023
Senior Inside Sales Manager (B2B)
Simplilearn
04.2021 - 03.2022
Inside Sales Specialist
UFAEBR Pvt. Ltd.
12.2020 - 04.2021
Intern
DRA CONSULTANTS LTD
11.2019 - 01.2020
HSC - undefined
City Premier College
SSC - undefined
Bhartiya Vidya Bhavans
MBA & BBA INTEGRATED COURSE - MARKETING, HR
RTMNU
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