MALLIKA Rajeev KALATHIL
MUMBAI
Overview
11
11
years of professional experience
Work History
Logistics Executive
Akin Chemicals Private Limited
11.2018 - Current
- Collaborated with shipping agents to coordinate vessel arrivals and provided daily reports.
- Notified customers in advance about vessel arrivals to facilitate timely cargo arrangements.
- Ensured timely submission of original bills of lading/letter of indemnity to obtain cargo discharge permissions from shipping agents.
- Managed local LC document preparation and confirmed due dates with customers.
- Filed claims for incurred losses and prepared necessary insurance documentation.
- Generated service invoices for handling contracts upon vessel arrival.
- Drafted and dispatched letters to District Supply Officers and Pollution Control Boards at various ports to notify them of cargo imports.
- Prepared bond transfer documents for goods sold under bonded warehouse arrangements.
- Coordinated with Custom House Agents for incoming vessel documentation
- Compiled vendor registration documents for new customers and designed vendor/supplier questionnaires for various products from different manufacturers.
- Provided dedicated personal and administrative support to Company Directors.
- Prepared their cheques and managed confidential financial documentation
- Coordinated with investment firms for their investment redemptions and RTGS transactions
- Updated and maintained their bank KYC and compliance records
Senior Associate: Customer Service – Quality
WNS Global Services
02.2018 - 11.2018
- Produced in-depth Quality reports, featuring meticulous analysis to pinpoint areas for enhancement.
- Conducted comprehensive evaluations and audits of calls for both Customer Service and Outbound Teams.
- Evaluated customer feedback to enhance service quality. and implemented improvements
- Analyzed CSAT feedback
Associate: Customer Service – Operations
WNS Global Services
07.2015 - 11.2018
- Handled calls for Avon Cosmetics' Customer Service Department, addressing customer needs and inquiries.
- Conducted both inbound and outbound calls, effectively addressing customer inquiries and sales calls to promote Avon Products.
- Successfully engaged with a diverse range of UK customers, ensuring exceptional service delivery.
- Proficiently handled and resolved customer escalations, preserving client relationships.
- Distributed performance reports via email, supporting team tracking and improvement efforts.
Education
HSC - MUMBAI
LALA LAJPAT RAI COLLEGE
MUMBAI01.2015
Bachelor of Commerce - MUMBAI
LALA LAJPAT RAI COLLEGE
MUMBAI01.2012
CS FOUNDATION COURSE -
ICSI
01.2012
Skills
- Effective communication
- Data entry
- Advanced MS Office
- MS Outlook
- Citrix Application
- Lotus Notes
Personal Information
Date of Birth: 12/23/94
It Proficiencies
- Advanced MS Office (Includes all program)
- Citrix Application
- Basic GUI window knowledge
- MS Outlook & Lotus Notes
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Malayalam
Beginner
A1
Indonesian
Beginner
A1
Marathi
Beginner
A1
References
References available upon request.
Timeline
Logistics Executive
Akin Chemicals Private Limited
11.2018 - Current
Senior Associate: Customer Service – Quality
WNS Global Services
02.2018 - 11.2018
Associate: Customer Service – Operations
WNS Global Services
07.2015 - 11.2018
HSC - MUMBAI
LALA LAJPAT RAI COLLEGE
Bachelor of Commerce - MUMBAI
LALA LAJPAT RAI COLLEGE
CS FOUNDATION COURSE -
ICSI