Mallika Tejasvi
Hotel Management Graduate
New Delhi,DL
Summary
Determined, recent graduate with hospitality management degree. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service.
Overview
3
3
Certifications
7
7
years of post-secondary education
3
3
years of professional experience
Work History
On the Job Trainee
Vivanta New Delhi, Dwarka, Indian Hotels Company Limited
New Delhi, DL
07.2018 - 06.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected guest loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained high personal grooming standards and uniform presentation.
- Maintained composure and work quality while under stress.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Greeted new customers, discussed specials and took drink orders.
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
Bachelors of Commerce -
University of Delhi
North Delhi, Delhi 06.2017 - 12.2020
Bachelors in Vocational Education - GTP -
Tata Institute of Social Sciences - SVE
VN Purav Marg Deonar, Chembur, Mumbai, Maharashtra 07.2018 - 06.2021
MBA - Human Resources
Narsee Monjee Institute of Management Studies
NMIMS (NGA - SCE), Mumbai, Maharashtra 01.2021 - Current
Skills
Customer service
Teamwork
Multitasking abilities
Adaptability
Conflict resolution
Flexible & Adaptable
Portion control
Table layout
Food running
Dining room cleanliness
Guest seating
Stocking and replenishing
Beverage preparation
Excellent work ethic
Leadership
Certification
Pernod Ricard - BarSmarts Spirit and Mixology Course
Timeline
MBA - Human Resources
Narsee Monjee Institute of Management Studies
01.2021 - Current
Pernod Ricard - BarSmarts Spirit and Mixology Course
09-2020
LinkedIn Learning Customer Service: Problem Solving and Troubleshooting
08-2020
Hospitality Connaisseur- Food & Beverage Service - Academic Course Intermediate Level
06-2020
On the Job Trainee
Vivanta New Delhi, Dwarka, Indian Hotels Company Limited
07.2018 - 06.2021
Bachelors in Vocational Education - GTP -
Tata Institute of Social Sciences - SVE
07.2018 - 06.2021
Bachelors of Commerce -
University of Delhi
06.2017 - 12.2020