Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Tools
Timeline
Generic

Mallikarjun Hiremath

Hyderabad

Summary

Results-oriented professional with a strong skill set and experience seeking a challenging position to contribute immediately. Committed to enhancing existing skills for organizational growth and technical expertise and improve my skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sr. Systems Engineer

Randstad GCC
Hyderabad
03.2022 - Current
  • Provides Tier II Tech Services support, as with more than 3,000 UK end users.
  • Managed the entire Network & Servers Infrastructure of UK offices.
  • Monitored network performance and performed required testing and troubleshooting.
  • Working on Agile Technologies, such as Scrum and Sprints.
  • Managing AWS console for our UK_Prod.
  • Experience or understanding of AWS EC2, VPC, S3, IAM, ELB, Route53.
  • SAML, OAuth protocols
  • Use Amazon CloudWatch to monitor the health and utilization of AWS resources.
  • Weekly, twice, stand-up calls for Architecture and Information Security.
  • Managing Cloud Computing Virtualization using AWS, VMWare ESXi 4.0, and Citrix.
  • Support and maintain existing CI/CD pipelines, and implement improvements in pipeline execution and reporting.
  • Excellent problem-solving and communication skills.
  • Google Administration Expert knowledge - Apps, Drive, Chat, Meet, and Gmail support.
  • IT Server Admin - Citrix and CDE platforms
  • Supporting and working on various IT Infrastructure projects.
  • Maintaining and enhancing fit-for-purpose, best-value IT services, managing the day-to-day issues, allocating priorities to peers and suppliers.
  • Supporting the delivery of IT infrastructure, performance, and functionality required to meet business objectives.
  • Supporting and mentoring the IT Service Desk Team, and other onshore and nearshore teams.
  • Properly documenting all customer interactions and troubleshooting notes/actions into the ITSM Issue Management platform to support the Service Desk Team.
  • Work with development engineering teams to implement cost-saving.
  • Working alongside other teams/squads on 3rd line incident management.
  • Working with both internal IT teams/squads on issues and projects, ensuring appropriate resolution times with key stakeholders. Additionally, working with and taking a leading role in managing our onshore and nearshore resources, supporting Incident and Problem Management.
  • Incidence management and root cause analysis.
  • Problem Management - undertaking root cause analysis and documenting issues.

Sr.Engineer

Mindtree
Hyderabad
08.2019 - 03.2022
  • Provided technical guidance for system development and troubleshooting.
  • Communicated with clients to understand system requirements.
  • Azure services platform support via Olark chat.
  • Provide support and assistance for Azure free trial users on new deployments and existing services.
  • Troubleshoot users' reported issues on VM, storage, network, database, and Azure Portal, and Azure services.
  • Understanding users' queries/issues and providing possible fixes following SOP.
  • Try to reproduce the issue in-house using the Azure lab. If the issue is replicating, report it to the concerned Azure support teams. If no, provide respective troubleshooting steps to overcome the issue.
  • For platform issues, raise a one-time support request and engage next-level support.
  • For script or code-related queries, unresolvable issues, suggest users to raise a Forum post so the product/engineering team can review and respond to their posts.
  • If any chats are affected due to known platform issues, for which there are ongoing LSI incidents, intimate users regarding those outages and provide workarounds if given by concerned teams.
  • Improved efficiency by developing innovative technologies and systems.
  • Designed, tested and implemented software solutions to meet customer requirements.
  • Analyzed complex problems and formulated creative solutions.
  • Conducted user training sessions on new software applications.
  • Implemented best practices in engineering standards and procedures.

Sr. IT Systems Engineer

ValueLabs
Hyderabad
10.2015 - 07.2019
  • Managed Active Directory user accounts, groups, and computer objects.
  • Configured Group Policy Objects to enforce organizational policies in the domain environment.
  • Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.
  • Provided technical assistance to end users on Active Directory related queries or incidents.
  • Configured account lockout policies to ensure secure access control over user accounts.
  • Resolved issues related to authentication failures due to expired passwords or locked accounts.
  • Restored deleted AD objects from Recycle Bin when required by the business needs.
  • Ensured compliance with regulatory requirements while configuring Active Directory settings.
  • Trained and directed users on correct use of software and hardware within systems.
  • Created online documentation to help employees resolve day-to-day issues.
  • Implement policies, procedures and best practices to safeguard and protect data, reports, and access.
  • Provided appropriate permissions to users for accessing files and databases.
  • Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Creating, modification, and deletion of users from Active Directory
  • Creating user shared mailboxes and distribution groups.
  • Granting Office365 license.
  • Report generation using ServiceNow.

Associate

Wipro
Hyderabad
06.2014 - 04.2015
  • Provided technical assistance to customers via phone.
  • Diagnosed and troubleshooted HP laptops.
  • Trained new support staff on best practices in customer service and technical issue resolution.
  • Collaborated with engineering teams to escalate unresolved issues for further investigation.
  • Maintained SLA, AHT, and customer satisfaction.

Education

Bachelor of Science - Computer Engineering Technology

Holymary Institute of Technology & Science
Hyderabad
05-2014

Skills

  • AWS
  • Azure
  • Citrix
  • Windows Administrator
  • Cisco meraki
  • DevOps tools

Accomplishments

  • Promoted to level 2.
  • Received appreciation from On shore team for exceptional support.

Affiliations

  • Cricket
  • Movies
  • Songs
  • Travelling

Certification

  • Fundamentals of DevOps On AWS from Great Learning
  • Microsoft Copilot from Great Learning
  • Introduction to DevOps from Great Learning
  • Agile from Great Learning

Languages

English
First Language
Telugu
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Kannada
Upper Intermediate (B2)
B2

Tools

  • Ticketing Tool : Snow, Jira, Freshservice, Olark Chat,Jira,Kaseya
  • Networking : Cisco Meraki, Zscaler Cloud Security.

Timeline

Sr. Systems Engineer

Randstad GCC
03.2022 - Current

Sr.Engineer

Mindtree
08.2019 - 03.2022

Sr. IT Systems Engineer

ValueLabs
10.2015 - 07.2019

Associate

Wipro
06.2014 - 04.2015

Bachelor of Science - Computer Engineering Technology

Holymary Institute of Technology & Science

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Mallikarjun Hiremath