Mallikarjun Kollu

Order Management, Inventory Procurement

Efficiently processed customer purchase orders, ensuring accuracy and timely delivery Managed order entry and tracking systems to maintain up-to-date records Provided exceptional customer service, addressing inquiries and issues promptly

Implemented improvements in order management systems to enhance efficiency Utilized ERP software to streamline order processing and reduce errors.

Developed and maintained strong relationships with suppliers Negotiated contracts and pricing to achieve cost savings Monitored inventory levels to ensure optimal stock availability Conducted regular audits to maintain inventory accuracy Created procurement plans based on sales forecasts and historical data. Coordinated with various departments to align procurement with business needs.

Involved in a pilot project initiated by the client with the motive of providing a delightful experience to customers Implemented cost-saving initiatives in procurement processes Analyzed procurement data to identify and mitigate risks.

Received the Best Customer Centric Award in 2023.

Responsible for taking the service request and providing an outbound call to the customer upon its completion.

Performing internal quality parameters with 100% audit accuracy.

• Dealt with Home Loan, Commercial Vehicle Loan, Personal Loan, Loan Against Property, and Credit Card payment reminders.
• Provided information about linked loans and Credit Cards.
• Responsible for checking all the Loans and Credit Card Settlement related documents of customers.
• Reduced the loss to the bank by providing minimal waivers to customers.
• enhanced the settlement amount by convincing the customer to generate revenue for the bank.
• enhanced the settlement amount by convincing the customer to generate revenue for the bank.
• providing awareness about CIBIL to customers and educating loss occurred by doing settlements.
• Prepared day-to-day reports and sent them to the reporting Manager.
• As a Waiver Authorization Team, need to provide a settlement letter to the customer so that the customer can pay the amount with that letter to avoid fraud.