Mallikarjuna M
BANGALORE
Summary
Resourceful Assistant Center Manager known for high productivity and efficient task completion. Possess specialized skills in operational management, team leadership, and customer service excellence. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to enhance team performance and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Center Manager
Beejapuri Dairy Private Limited
Bangaluru
06.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Trained and developed store associates through formal and informal interactions.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Provided training to new employees on company policies and procedures.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Shift Manager
Food vista india private limited
Bangaluru
09.2017 - 01.2022
- Maintained cleanliness and organization of work area.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Observed and monitored utilization of equipment.
- Helped employees accomplish tasks during peak periods.
- Investigated and resolved customer complaints concerning food quality and service.
- Trained new employees on company policies, procedures, and job responsibilities.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Coordinated maintenance and repair of food service equipment.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
Associate Manager
jubilant foodworks (Domino's Pizza)
Bangaluru
06.2015 - 08.2017
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Created monthly reports outlining progress on key initiatives.
- Followed established recipes when creating specialty pizzas requested by customers.
- Set up work stations prior to opening to minimize prep time.
- Packaged and bagged cooked food and prepared items.
Education
Bachelor of Computer Applications - Bachelor of Computer Applications
Indian Academy Degree College
BangaluruSkills
- Customer service
- Team building
- Employee training
- Inventory management
- Problem resolution
- Operational efficiency
- Multitasking
- Cost reduction
- Performance measurement
- Effective leader
Languages
kannada
First Language
English
Upper Intermediate (B2)
B2
Tamil
Advanced (C1)
C1
Telugu
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Accomplishments
- Best performers for the month of March-2024.
- Best performers for the month of April-2024.
- Quarterly Best performers (May,june&july) 2024.
- Consistent performing DC August-2024 in Dairy segment.
- Best DB Ratio for the month of September-2024
- Best DB Ratio for the month of November-2024
Certification
- Best performers for the month of March-2024.
- Best performers for the month of April-2024.
- Quarterly Best performers (May,june&july) 2024.
- Consistent performing DC August-2024 in Dairy segment.
- Best DB Ratio for the month of September-2024
- Best DB Ratio for the month of November-2024
Timeline
Assistant Center Manager
Beejapuri Dairy Private Limited
06.2022 - Current
Shift Manager
Food vista india private limited
09.2017 - 01.2022
Associate Manager
jubilant foodworks (Domino's Pizza)
06.2015 - 08.2017
- Best performers for the month of March-2024.
- Best performers for the month of April-2024.
- Quarterly Best performers (May,june&july) 2024.
- Consistent performing DC August-2024 in Dairy segment.
- Best DB Ratio for the month of September-2024
- Best DB Ratio for the month of November-2024
Bachelor of Computer Applications - Bachelor of Computer Applications
Indian Academy Degree College
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