Mallikarjuna Madineni
Bangalore
Summary
Experienced Atlassian professional with over 6 years in designing and integrating Jira Cloud, Jira Service Management, and Confluence for enterprise environments. Skilled in Jira REST APIs, workflow automation, SLA configuration, and integrations using Python and Groovy. Delivers scalable, ITIL-aligned solutions and collaborates effectively with global stakeholders.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Solution Architect
West Pharmaceutical Packaging India Private Limited
Bangalore
01.2020 - Current
- Designed and implemented enterprise-scale Jira Cloud and Jira Service Management (JSM) solutions for global IT, infrastructure, HR, and compliance teams, enhancing collaboration and operational efficiency.
- Developed REST API–based integrations using Jira REST APIs and Microsoft Logic Apps for automated issue creation, updates, and data synchronization with PowerBI and OpManager, streamlining workflows.
- Implemented advanced Jira Automation for auto-assignment, region mapping, escalation, and custom field population, significantly reducing manual effort.
- Designed dynamic Jira Forms, secure field-level access controls, and workflow-based validations to improve data quality and user experience without relying on paid add-ons.
- Led ITIL-aligned Change Management implementations in Jira, comparable to ServiceNow processes.
- Contributed to AI-driven ticket classification models for intelligent assignment and faster triage.
- Developed Python scripts leveraging Jira REST APIs for user/group data extraction and automated reporting.
- Created SLAs, dashboards, and governance workflows while mentoring junior team members, fostering knowledge transfer and team growth.
Education
Master of Technology - Computer Science & Engineering
Madanapalli Institute of Technology & Science
Madanapalli, Andhra Pradesh, India01-2009
Master of Science - Mathematics
Sri PVKK PG & Degree College
Anantapur, Andhra Pradesh, India01-2005
Bachelor of Science - Maths, Physics, Computer Science
Sri Sai Degree College
Anantapur, Andhra Pradesh01-2003
Skills
Atlassian Platform :
- Jira Software (Cloud)
- Jira Service Management (JSM)
- Confluence
- Jira Forms
- Automation for Jira
- Dashboards & Advanced JQL
APIs & Integrations:
- Jira Cloud REST APIs
- API-based integrations with Microsoft Logic Apps, PowerBI and Enterprise Tools
- JSON payload handling & API token authentication
Programming & Scripting:
- Python
- Groovy (ScriptRunner)
- Scheduled jobs, reporting scripts, automation logic
Apps & Plugins:
- ScriptRunner for Jira
- Issue Checklist Pro
- eSign Electronic Signatures for Jira
- Dashboard Hub for Jira
Key Projects
Global D&T Support Platform
Centralized Jira Service Management (JSM) solution for Software, SAP, Infrastructure, and Security teams to handle global service requests and incidents.
- Implemented a unified JSM-based support system to manage requests such as access provisioning, phishing incidents, hardware support, and software task assignments.
- Automated issue assignment, prioritization, and escalation using Jira Automation and workflow conditions to reduce manual triage.
- Integrated external systems using Jira REST APIs and Microsoft Logic Apps to programmatically create and update Jira issues.
- Configured dynamic Jira Forms with conditional logic for better data capture and user experience.
- Implemented recurring operational tasks using Issue Checklist Pro with automated checklist attachment and task assignment.
- Contributed to an AI-based ticket classification model that analyzes issue descriptions and predicts the appropriate assignment group.
ITIL-compliant Change Management solution in Jira Service Management for Normal and Emergency RFCs.
- Designed and configured RFC workflows with approval stages, edit restrictions, and automated sub-task creation to ensure process governance.
- Implemented electronic signature approvals using eSign Electronic Signatures for Jira for SOX and GxP compliance.
- Configured automated notifications and status-based alerts using Jira Automation for transparent communication.
- Exposed change request data via Jira REST APIs for audit and compliance reporting with external systems.
- Ensured alignment with ITIL standards similar to ServiceNow Change Management processes.
Dedicated JSM project to manage HR data modification requests securely and efficiently.
- Designed customized request types and dynamic forms for employee profile updates, department changes, role changes, and location transfers.
- Configured structured custom fields to capture Employee ID, Change Type, Effective Date, and Justification.
- Implemented multi-level approval workflows involving Line Managers, HR Business Partners, and Compliance teams.
- Automated ticket routing and escalation for overdue approvals to ensure timely processing and accountability.
Enterprise Data Governance framework in Jira for managing data access, correction, and classification requests.
- Developed a scalable JSM framework to manage the data lifecycle, including access requests, corrections, and classification.
- Collaborated with IT, Legal, Compliance, and Data Stewards to define governance-aligned approval workflows.
- Automated routing of requests based on data domain, sensitivity level, and business unit hierarchy.
- Designed custom forms to capture risk level, justification, data source, and associated systems.
- Improved auditability through structured approval logs with timestamps, approvers, and resolution history.
Certification
Atlassian Rovo Fundamentals
Timeline
Senior Solution Architect
West Pharmaceutical Packaging India Private Limited
01.2020 - Current
Master of Technology - Computer Science & Engineering
Madanapalli Institute of Technology & Science
Master of Science - Mathematics
Sri PVKK PG & Degree College
Bachelor of Science - Maths, Physics, Computer Science
Sri Sai Degree College