Mallikarjuna Rao
Hyderabad
Summary
US payroll professional with over 7 years of experience, including more than 4 years in US payroll processing, leave administration, and time and attendance. Strong hands-on expertise in UKG Kronos, ADP, SAP HCM, and Payroll Central, supporting multi-entity payrolls. Known for accuracy, compliance adherence, and SME-level support in high-volume environments.
Overview
6
6
years of professional experience
Work History
Subject Matter Expert – Payroll Operations
Cogent Hub
Hyderabad
06.2023 - Current
- Processed end-to-end weekly, bi-weekly, Semi-Monthly and Monthly US Payrolls (Regular and Off Cycle) for multiple clients with 5000+ employees.
- Processed and managed timecard approvals, manual checks, prior payroll/quarter adjustments, direct deposit account update, check reversals, stop payments, PTO requests, attendance, bonuses, create ad hoc reports. with turnaround time (TAT).
- Collaborated with internal teams as in Tax, Benefits providers, Garnishments, finance, HRIS and IT team to robust and smoothen the payroll process, resulted in improved data accuracy and efficiency.
- Verified employees 401(k) contributions, employer matching and timely remittance of its contributions. Audited garnishments, reconciled benefit deductions are processed correctly within SLAs.
- Performed year end activities of filing W2's, created SOPs/Checklists for payroll process. Performed comprehensive review, identified inefficiencies and implemented standardized procedures to streamline operations and eliminate bottlenecks.
- Ensured a high level of accuracy and compliance with federal, state, and local tax regulations.
- Implemented best practices and stayed current with changing tax regulations. Fostered strong client relationship by proactive communication to resolve escalations, improving team SLA performance.
- Assisted in payroll system transition by testing, training and troubleshooting.
Senior Payroll Associate
Amazon
Hyderabad
08.2019 - 04.2023
- Processed end-to-end Payrolls (Regular and Off Cycle) for U.S. Amazon employees (In-House Payroll) ensuring compliance with applicable laws and regulations.
- Reviewed and approved timecards and payroll adjustments. Managed US payroll operations related to LOA, PTO, timecards, and accruals.
- Served as the primary point of contact for payroll inquiries, benefits and data entry issues, provided expert guidance and resolved payroll and benefits queries within SLA.
- Handled escalations and identified areas for process improvement that resulted in high employee satisfaction. Worked on Amazon internal ticketing platform to resolve issues within SLA.
- Coordinated with HRBPs / Managers and supported vendor invoice exception processing.
Education
Master of Business Administration -
CMR Institute of Technology
Hyderabad, IndiaSkills
- Payroll processing and administration
- Payroll systems: UKG Kronos, ADP, Workday, SAP HCM
- HRIS and back office management
- Data analysis and reporting
- Payroll auditing and reconciliation
- Process improvement and optimization
- MS Office Suite integration
- Interpersonal skills and flexibility
- Project management and problem solving
- Critical thinking
Accomplishments
- Recipient of the 'Star Performer of the Year' Award.
- Received accolades and client appreciation multiple times for resolving critical missed payroll cases.
- Received seven Dazzler Awards.
Languages
- English, Telugu & Hindi
Timeline
Subject Matter Expert – Payroll Operations
Cogent Hub
06.2023 - Current
Senior Payroll Associate
Amazon
08.2019 - 04.2023
Master of Business Administration -
CMR Institute of Technology