Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
References
Timeline
Generic

Mallikarjuna Yapuram

Hyderabad

Summary

With a decade of expertise in Project and Stakeholder Management, I bring a wealth of hands-on experience to the table. Throughout my career, I've excelled in areas such as Customer Service, Data Analysis, Customer Relationship Management (CRM), and Team Management. My journey includes earning a postgraduate degree in Business Administration with a strong focus on Project Management. Currently on a path of continuous growth, I am driven to reach new heights in this dynamic field. I thrive on challenges and am dedicated to delivering results.

Overview

11
11
years of professional experience

Work History

Associate Manager

TalentSprint
Hyderabad
09.2021 - 12.2023
  • Managing diverse programs at prestigious institutes.
  • Onboarding faculty and learners to iPeral.Ai LMS.
  • Coordinating schedules, materials, and feedback.
  • Interacting with faculty, finalizing agendas, and managing changes.
  • Resolving queries for 300+ learners with varied backgrounds.
  • Contributing to program guideline discussions.
  • Conducting orientation sessions for new joiners.
  • Using Edx open studio and GitLab for course activities.
  • Overseeing proctored online exams and certificates.
  • Presenting cohort requests and seeking approvals.
  • Addressing queries promptly via Teamwork Desk.
  • Conducting feedback surveys and closing the loop.
  • Handling academic and operational escalations.
  • Collaborating on quizzes, assignments, and projects.
  • Managing finances and organizing campus events.

Front Line Manager

Genpact
Hyderabad
10.2015 - 06.2021
  • Efficiently managing processes and reporting to managers and clients.
  • Leading a team of 25 associates and one subject matter expert.
  • Ensuring smooth day-to-day operations and meeting targets.
  • Handling attrition management and conducting feedback sessions.
  • Creating and adjusting shift rosters.
  • Preparing presentations and leading client meetings.
  • Achieving productivity and quality goals.
  • Establishing performance metrics and rating associates.
  • Addressing escalations and serving as client liaison.
  • Managing recruitment and conducting interviews.
  • Conducting regular feedback sessions and personal development meetings.
  • Hosting team meetings to promote focus and motivation.

Quality Analyst

Global Logic Technologies Ltd
Hyderabda
03.2014 - 01.2015
  • Participating in weekly client calibration sessions for performance improvement.
  • Managing customer and client escalations to minimize complaints.
  • Conducting audits to identify and mitigate process risks.
  • Shadowing reviewers, providing feedback, and implementing process improvements.
  • Holding calibration sessions and collaborating with trainers for better understanding.
  • Ensuring reviewers meet quality targets within set timeframes.
  • Updating visual dashboards and conducting training for risk awareness.

Pod Lead

Randstad India Ltd
Hyderabad
03.2013 - 03.2014
  • Ensuring daily targets are met and preparing reports.
  • Implementing best practices for continuous improvement.
  • Providing one-on-one feedback sessions for performance.
  • Attending daily meetings for process stability.
  • Managing attendance and supporting target achievement.

Education

Bachelor of Education - Education

Osmania University
Hyderabad
05-2018

MBA - Project Management

Sikkim Manipal University
Hyderabad
05-2016

Master of Science - Genetics

Vellore Institute of Technology
Vellore
09-2011

Bachelor of Science - Biotechnology

Osmania University
Hyderabad
06-2008

Skills

  • Team leadership and employee engagement
  • Performance and appraisal management
  • Attrition and retention management
  • SLA/KPI management
  • Operational efficiency and improvements
  • Client interactions
  • Recruitment and onboarding

Accomplishments

TalentSprintManipalHyderabadOsmaniant and client (Google) for efforts in improving quality

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1

Affiliations

  • Volunteered for social welfare and wellness programs
  • Part-time high school science teacher for a year
  • Served as class representative for three semesters
  • Participated in college debates and national conferences
  • Completed basic level German language course at R.K. Math, Hyderabad

References

References available upon request.

Timeline

Associate Manager

TalentSprint
09.2021 - 12.2023

Front Line Manager

Genpact
10.2015 - 06.2021

Quality Analyst

Global Logic Technologies Ltd
03.2014 - 01.2015

Pod Lead

Randstad India Ltd
03.2013 - 03.2014

Bachelor of Education - Education

Osmania University

MBA - Project Management

Sikkim Manipal University

Master of Science - Genetics

Vellore Institute of Technology

Bachelor of Science - Biotechnology

Osmania University

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Mallikarjuna Yapuram