Summary
Overview
Work History
Education
Skills
Certification
Salesforce Sales Cloud Specialist Responsibilities
Personal Information
Timeline
Generic

Mallikharjuna Rao Kavuri

Hyderabad

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Salesforce
04.2022 - Current
  • Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines
  • I have been on top of my scores and maintained a constant Survey scores and a 94% resolution rate in customer issues I handled.

Lead engineer

Virtusa
07.2021 - 03.2022
  • Presented technical findings clearly and concisely during client meetings, fostering trust and confidence in our engineering capabilities
  • Championed continuous improvement initiatives within the engineering department, fostering a culture of innovation and collaboration
  • Managed vendor relationships to secure favorable pricing terms on components while maintaining high quality standards throughout procurement processes.

Process Associate

Tata Consultancy Services
09.2018 - 07.2021
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization
  • Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention
  • Streamlined processes by identifying inefficiencies and implementing improvements
  • Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines.

Education

Bachelor of Science - Computer Science

Navodaya Degree Colleage - Guntur
04.2017

Skills

  • Salesforce Sales Cloud Administration
  • CRM Best Practices
  • Data Analysis and Reporting
  • Workflow Automation
  • Communication and Collaboration
  • Salesforce Customization
  • Problem-Solving
  • User Training and Support

Certification

  • Salesforce certified advanced admin, 10/01/2023
  • Salesforce certified sales cloud constultant, 12/01/2022
  • Salesforce certified administrator, 06/01/2022

Salesforce Sales Cloud Specialist Responsibilities

  • Successfully implemented and managed Salesforce Sales Cloud solutions, optimizing sales processes, and improving team productivity.
  • Documented known issues with expertise and provided training to new joiners in the team.
  • Collaborated with sales teams to understand their needs and translated requirements into effective Salesforce solutions.
  • Customized and configured Sales Cloud to align with business processes, including workflow automation, validation rules, and custom reports and dashboards.
  • Created training plan and provided training to new joiners and supported them on their doubts.
  • Conducted data analysis and reporting to deliver actionable insights for sales strategies and decision-making.
  • Led system enhancements and updates, ensuring the Sales Cloud instance remained efficient and aligned with evolving business needs.
  • I have created a training plan for new joiners

Personal Information

  • Title: Technical Support Engineer
  • Date of Birth: 06/07/1994
  • Gender: Male
  • Marital Status: Single

Timeline

Technical Support Engineer

Salesforce
04.2022 - Current

Lead engineer

Virtusa
07.2021 - 03.2022

Process Associate

Tata Consultancy Services
09.2018 - 07.2021

Bachelor of Science - Computer Science

Navodaya Degree Colleage - Guntur

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Mallikharjuna Rao Kavuri