Mallikharjuna Sakamuri
Summary
Accomplished ServiceNow Developer/Administrator with 2.5 yrs enhancing IT service management through innovative ServiceNow applications. Skilled in J SDLC methodologies, and fostering Agile environments. Demonstrated expertise in driving significant improvements in ITSM processes, achieving streamlined operations and elevated service delivery standards.
Overview
3
3
years of professional experience
Work History
ServiceNow Administrator/Developer
Simandhar Technologies
11.2021 - Current
- Responsible for day to day management within the platform .
- managed the Update Sets, Organized UAT and pushing it to the Production instance.
- Enhancements and Development in Incident Management, Request Management and Service Catalog Management .
- Experience Developing ServiceNow applications from Business requirements and Technical design documents.
- In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.
- Core competency areas include IT Service Management using ServiceNow Tool.
- Expertise on creation of workflows for Service Catalog items in ServiceNow.
- Functional knowledge and implementation experience of ITSM frameworks.
- Managed intake and requirements gathering for corporate wide ServiceNow instance.
- Good knowledge of CMDB and Asset Management Services: Business Services, Service Offerings and Configuration item relationships.
- Understanding of IT service management (ITSM) and the ITIL business process.
- Maintain Service level agreement (SLA) and monitor an SLA Workflow.
- Expertise from Calgary through Helsinki Versions.
- Created Knowledge articles to document the steps in creating the catalog item.
- Built ServiceNow forms from scratch along with advance customizations at the level of UI Macros/UI pages as per the complex requirements.
- Created countless Business Rules using the GlideRecord operations
- Created Catalog client scripts and UI policies to make client side changes.
- Created the UI pages to use them in Catalog items, Implemented using UI scripts.
- Created Knowledge articles to document the steps in creating the catalog items.
Education
Bachelor of Science - Mechanical Engineering
Jawaharlal Nehru Technological University
Kakinada, India08.2021
Skills
SDLC, Waterfall, Agile, Scrum
Service Now,
HTML, CSS
Apache, Tomcat
Aws
Azure
Languages
English
Intermediate (B1)
Telugu
Bilingual or Proficient (C2)
Timeline
ServiceNow Administrator/Developer
Simandhar Technologies
11.2021 - Current
Bachelor of Science - Mechanical Engineering
Jawaharlal Nehru Technological University
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