Mallory Maxwell
Granger
Summary
Detail-oriented professional with a proven track record in administrative support and data entry. Experienced in streamlining office processes and maintaining accurate records, contributing to enhanced operational efficiency and superior customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Office Aide
Mary Frank Elementary School
Granger
10.2022 - Current
- Maintained daily student attendance records to ensure student presence.
- Welcomed visitors professionally, assisting them with inquiries and directing them to appropriate resources.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Facilitated communication with parents and staff to address student needs.
- Supported teachers with administrative tasks and paperwork.
- Supported office staff by performing clerical duties including filing, photocopying, scanning, and faxing documents to ensure smooth operations.
- Organized and maintained files, both paper and electronic.
- Monitored mail distribution throughout the office making sure that materials arrived on time.
- Ensured compliance with company policies and procedures while maintaining confidentiality of sensitive information.
- Verified accuracy of data entered into spreadsheets, databases and other systems.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Collaborated with faculty to enhance student engagement during events.
- Assisted in supervising students during lunch and recess.
- Supported special projects directed by the supervisor.
- Prepared educational resources for lessons and activities.
- Assisted in organizing events for Mustangs Give Back Club to promote community involvement.
- Implemented guest check-in procedures using Safe Visitor and monitored building entry to ensure security.
Receptionist
North Woods Village At Edison Lakes
Mishawaka
2021 - 2022
- Greeted visitors warmly and directed them to appropriate areas.
- Managed multi-line phone system, handling calls efficiently and professionally.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for residents and staff, facilitating smooth operations and effective communication.
- Maintained organized reception area, contributing to a welcoming and professional first impression.
- Coordinated visitor sign-in process, improving security and ensuring accurate tracking of visitors.
- Collaborated with team members to streamline front desk operations effectively.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Supported management by contributing to special projects that enhanced team efficiency.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Prepared welcome packages for new hires.
- Monitored office supplies inventory and placed orders when necessary.
Optician
Target Optical
Granger
2019 - 2019
- Conducted vision tests to determine customer prescriptions and lens requirements.
- Fitted eyeglasses and contact lenses according to customer specifications and comfort.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Calculated measurements for eyewear using optical measuring devices.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Explained proper eyewear care and maintenance to customers for optimal use.
- Educated customers on benefits of eyewear protection options, such as anti-glare coating and UV protection, to enhance user experience.
- Assisted customers in selecting eyewear that meets their style and vision needs.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Resolved customer complaints and performed adjustments and repairs on eyewear to ensure customer satisfaction and product functionality.
- Engaged with patients upon arrival to ensure a positive experience.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Managed inventory by regularly restocking frames, lenses, and optical supplies to ensure product availability.
- Maintained accurate records of all transactions in computer system.
- Repaired broken frames using specialty tools and equipment.
Optician
Rx Optical Laboratories Inc.
Elkhart
2018 - 2019
- Conducted vision tests to determine customer prescriptions and lens requirements.
- Fitted eyeglasses and contact lenses according to customer specifications and comfort.
- Calculated measurements for eyewear using optical measuring devices.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Educated customers on proper eyewear care and maintenance to maximize product lifespan.
- Informed customers about the benefits of eyewear protection options like anti-glare coating and UV protection to enhance comfort and visual experience.
- Assisted customers in selecting eyewear that meets their style and vision needs.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Resolved customer complaints through adjustments and repairs on eyewear, ensuring satisfaction and proper functionality.
- Managed inventory by regularly restocking frames, lenses, and optical supplies to ensure product availability.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Education
Some College (No Degree) - Business
Indiana University South Bend
South Bend, INHigh School Diploma -
Elkhart Central High School
Elkhart06-2010
Skills
- Administrative support
- Appointment scheduling
- Data entry
- Customer service
- Record keeping
- File organization
- Office equipment operation
- Problem solving
- Team collaboration
- Proofreading
Timeline
Office Aide
Mary Frank Elementary School
10.2022 - Current
Receptionist
North Woods Village At Edison Lakes
2021 - 2022
Optician
Target Optical
2019 - 2019
Optician
Rx Optical Laboratories Inc.
2018 - 2019
Some College (No Degree) - Business
Indiana University South Bend
High School Diploma -
Elkhart Central High School