Mallory Morris
Valparaiso
Summary
Experienced banking professional with strong cash handling and customer service skills, adept at training team members and ensuring compliance with industry standards. Proven ability to collaborate across departments to enhance operations. Seeking to leverage leadership and adaptability in a new role to support organizational growth and customer satisfaction.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
Work History
Head Teller
US #1364 Federal Credit Union
Portage
02.2017 - Current
- Supervised daily operations of teller line to ensure efficient customer service.
- Demonstrated expertise in all aspects of cash handling operationsincluding currency, coin processing, balancing and vaultmaintenance.
- Trained new tellers on procedures, systems, and customer service standards.
- Developed a thorough knowledge of bank products and services to effectively cross-sell to customers.
- Provided excellent customer service by responding quickly to inquiries and resolving customer issues in a timely manner.
- Successfully processed deposits, withdrawals, transfers and loan payments with accuracy and efficiency.
- Collaborated with other departments such as Compliance, Fraud Prevention and Investigations, Risk Management and Security to ensure compliance with industry standards.
- Calculated teller cash drawers to identify overages and shortages.
- Coordinated shipping and ordering of branch cash supply to sufficiently meet customer needs.
- Prepared weekly teller work schedules to adequately cover all shifts.
- Answered telephones to assist customers with questions and inquiries.
- Examined checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments and legality of documents.
- Opened new checking and savings accounts, money marketaccounts and share certificates.
- Weekly delinquency reporting list followed by formal correspondence.
- Twice a month balancing Bricklayer reports, followed by accurately applying the correct amount to each paid individual through one GL.
Education
Portage High School
Portage, IndianaSome College (No Degree) - Certificate in Business Administration
Ivy Tech Community College of Indiana
Valparaiso, INSkills
- Strong work ethic
- Team leadership qualities
- Adaptable to change
- Collaboration and teamwork
- Empathy and patience
- Cash handling
- Resolving customer-issues
References
Debbie Replin
US #1364 Federal Credit Union
Branch Manager
Dreplin@usfederalcu.org
Timeline
Head Teller
US #1364 Federal Credit Union
02.2017 - Current
Portage High School
Some College (No Degree) - Certificate in Business Administration
Ivy Tech Community College of Indiana