Summary
Overview
Work History
Education
Skills
Accomplishments
References
Software
Interests
Timeline
Generic

Malola Simha M S

Billing Specialist
Bengaluru

Summary

Detail-oriented Billing Specialist with a proven track record of over 4 years, in managing billing processes and ensuring the accuracy of financial records. Expertise in resolving discrepancies and enhancing billing procedures to streamline operations and improve efficiency. Proficient in advanced accounting software while maintaining meticulous and organized records, contributing to overall financial integrity.

Overview

5
5
years of professional experience
4
4
Languages

Work History

Billing Specialist

Kaseya India Pvt. Ltd.
11.2023 - Current
  • Daily processing of RMA orders, thereby creating credit memos and refunds on Oracle NetSuite.
  • Ensuring quality of work by periodically auditing/QC of processed orders to maintain the accuracy level of more than 98%.
  • Work across Zendesk tickets and Salesforce cases to assist stakeholders in billing discrepancies and other related queries.
  • Review sales orders for completeness and accuracy; invoice reconciliation to customer quote/order, contract terms, and non-standard approvals.
  • Creation of reports relating to team productivity, accuracy from time to time.
  • Work with cross-functional teams (Sales, Finance, Legal) to resolve issues related to booking completion and accurate credit issuance.
  • Work with the management to streamline the process by the creation of SOPs, and update it regularly.
  • General day-to-day problem-solving and verifying accurate data entry.
  • Performs other duties as assigned by management, and seeks to continuously improve current processes and procedures.

Order Management Associate

PowerSchool
02.2022 - 06.2023
  • Reviewing contracts, quotes, purchase orders, and creating corresponding sales orders and invoices in NetSuite.
  • Ensuring revenue and billing schedules are accurate and complete.
  • Generating credit memos, account adjustments, and refunds after ensuring that proper approvals have been obtained.
  • Ensuring that data in Salesforce and NetSuite is complete, correct, and current.
  • Meeting department service-level agreements on response times.
  • Recommending process improvements by amending Standard Operating Procedures (SOPs).
  • Complying with SOX regulations and controls.
  • Reporting success, opportunities, and variances to the manager, and discussing as needed.

Audit Associate

KPMG Global Delivery Centre
10.2020 - 01.2022
  • Regularly working on Microsoft Excel and CaseWare IDEA tool to perform formatting and date clean-up on GL dumps and trial balances.
  • Preparing process flowcharts using Microsoft Visio for client processes.
  • Meeting stringent deadlines (1-day turnaround time) regularly.
  • Regarded as a 'Subject Matter Expert' (SME) for the processes practiced on the floor.
  • Evaluated financial statements, identifying discrepancies and providing recommendations for corrective action.

Education

Master of Commerce - Commerce and Management

Seshadripuram College
10-2020

Bachelor of Commerce -

Seshadripuram Degree College
07.2017

Skills

Invoice processing

Billing systems and software

Invoice generation

Decision-making

Team collaboration

Attention to detail

Report generation

Accomplishments

  • Ranked in the top 5 performers, with one of the highest KPIs and consistently exceeding performance targets for the year 2022/23 - PowerSchool.
  • Achieved the highest audit/accuracy score for the year 2022/23- PowerSchool.
  • Recipient of the 'ENCORE - Rising Star' award for outstanding performance and demonstrated potential- KPMG GDC
  • Recognized with the 'SPOT - Super New Hire' award and 'Best Team' award for exceptional utilization and quality performance - KPMG GDC.
  • Secured First Prize in the Corporate Law Quiz, as part of the 'Corporate Law Day' conducted by the Institute of Cost Accountants of India (ICAI) - Bengaluru Chapter & secured First Prize in Business Quiz competitions a total of 7 times across various prominent business schools in Bengaluru.

References

Available upon request.

Software

Microsoft Excel

Microsoft Word

Microsoft Powerpoint

Microsoft Visio

Oracle NetSuite

Salesforce CPQ

Zendesk

IDEA tool

Interests

Professional Classical musician, Sanskrit literature enthusiast, Connoisseur of fine arts

Timeline

Billing Specialist

Kaseya India Pvt. Ltd.
11.2023 - Current

Order Management Associate

PowerSchool
02.2022 - 06.2023

Audit Associate

KPMG Global Delivery Centre
10.2020 - 01.2022

Master of Commerce - Commerce and Management

Seshadripuram College

Bachelor of Commerce -

Seshadripuram Degree College

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Malola Simha M SBilling Specialist