Maltesh Hosamani

Strategic Technical Manager with 18+ years of experience driving R&D excellence and infrastructure transformation. Proven track record of leading cross-functional teams of up to 20+ members to deliver innovative EdTech and Enterprise solutions.

Expert in cloud migrations (AZ-104), ITIL frameworks, and streamlining SDLC processes to accelerate time-to-market. Proficient in AWS, Azure, and Hybrid Cloud. Adept at 24/7 operations across US,EMEA, APAC. Passionate about leveraging AI for infrastructure optimization. Seeking impactful roles to drive innovation and business growth. Proven track record in executing Legacy-to-AWS migrations, consolidating complex data ecosystems into Snowflake, and optimizing the SDLC to drive faster time-to-market. A bridge between technical excellence and business strategy, committed to mentoring the next generation of engineers while delivering robust, scalable infrastructure. Passionate about leveraging AI for infrastructure optimization. Seeking impactful roles to drive innovation and business growth.

Key Achievements:

• Seamless Cloud Migration of Application Support Services: Orchestrated the smooth transition of application support services to cloud infrastructure, ensuring minimal disruption to operations while enhancing scalability and flexibility.

• Integration of AI-Driven Incident Prediction Systems: Implemented AI-powered incident prediction systems to anticipate potential issues, reducing mean time to detect (MTTD) critical incidents by 40% and minimizing service downtime.

• Efficient Change and Release Management Processes: Streamlined change and release management processes, resulting in a 30% reduction in change-related incidents and ensuring smoother deployments with minimal impact on business operations.

• Proactive Problem Management with AI Analytics: Utilized AI-driven analytics to proactively identify and address recurring problems, leading to a 25% decrease in problem recurrence and enhancing application stability and performance.

• Enhanced Incident Resolution Through AI-Assisted Automation: Leveraged AI-driven automation tools to expedite incident resolution, achieving a 50% reduction in mean time to resolution (MTTR) for high-priority incidents and improving overall service levels.

• Continuous Improvement through Knowledge Management: Implemented robust knowledge management practices to capture and share best practices and lessons learned, empowering L2 and above support teams to resolve incidents more efficiently and improve service quality over time.

State level TT Player Organizing Events CSR activities - training school children during holidays

Trekking

Travelling.

• France, Lyon, CAMI Team Transition - KT sessions and Handover
• Sweden, Patching Task force member

• Date of Birth: 03/23/80
• Nationality: Indian
• Marital Status: Married

“Success in technology comes from precision, accountability, and the impact it delivers to people and organizations.”

With over 18 years of experience in IT Operations, Service Delivery, and Technical Management, I currently serve as Manager at PowerSchool, leading IT operations and cloud services for K-12 education clients. My focus is on client onboarding, SaaS deployment, cloud automation, and operational excellence, ensuring smooth adoption of educational technology solutions while maintaining high standards of service reliability.

Throughout my career, I have progressed from system administration and network engineering to senior leadership roles, gaining expertise in Windows & Linux server management, Active Directory, Azure & AWS cloud platforms, ITSM tools, ITIL-based operations, automation with PowerShell, and DevOps practices. My experience spans globally recognized organizations, including HCL Technologies, Volvo IT, Procall (Essel Group), AMC, and Wipro, where I managed complex IT transitions, migrations, and operational programs with measurable results.

At PowerSchool, I look after client onboarding programs, IT service delivery, resource planning, SLA monitoring, and operational reporting for global K-12 institutions. I have led initiatives to enhance operational efficiency, implement cloud-based automation, and ensure SLA and KPI compliance, improving client satisfaction and service reliability.

• Seamless Cloud Migration of Application Support Services.
• Integration of AI-Driven Incident Prediction Systems
• Creation of SOP Documents.
• Worked on Automation of alerts monitoring and ticket creation.
• Efficient Change and Release Management Processes
• Continuous Improvement through Knowledge Management
• Proactive Problem Management with AI Analytics