Shivraj Malthumkar

Account Management Executive
• Managed key accounts and developed relationships with clients.
• Identified upcoming business opportunities and generated leads.
• Developed sales strategies and achieved sales targets.
As an account management executive for the past three years, I have been responsible for managing client relationships and ensuring their satisfaction with our products and services. This involved identifying client needs and goals, developing strategies to meet those needs, and collaborating with internal teams to execute on those strategies. I have also been responsible for identifying upcoming business opportunities and upselling to existing clients to drive revenue growth.

Prior to my role as an account management executive, I spent six years as a customer support executive.
• Respond to customer inquiries via phone, email or chat.
• Resolved customer complaints on time.
• Maintained accurate customer interactions records.
Identified areas for improvement in customer service processes.
In this role, I provided excellent customer service to clients by addressing their inquiries and concerns. I also resolved issues, ensuring overall satisfaction with our products and services. This involved communicating effectively with clients and internal teams. I leveraged my knowledge of our products and services, and was continually seeking opportunities to improve the customer experience.
In addition to my experience in account management and customer support, I also have two years of experience in Digital Marketing Freelance.
• Developed digital marketing strategies for clients.
• Created content for social media platforms.
• Managed online advertising campaigns.
• Analyzed data to measure campaign performance.
• Utilize keywords from the job description that align with your skills.
In this role, I have worked on various marketing campaigns across different channels, including social media, email, and search engine marketing. I have experience creating marketing materials, analyzing campaign performance, and optimizing campaigns to achieve better results. Overall, my experience in account management, customer support, and digital marketing has equipped me with a diverse set of skills and a customer-centric mindset that I bring to any role I take on.

• Managed key accounts and developed relationships with clients.
• Identified upcoming business opportunities and generated leads.
• Developed sales strategies and achieved sales targets.
• Responded to customer inquiries via phone, email or chat.
• Resolved customer complaints on time.
• Maintained accurate customer interaction records.
• Identified areas for improvement in customer service processes.
• Developed digital marketing strategies for clients.
• Created content for social media platforms.
• Managed online advertising campaigns.

• Internship & Job Preparation, Internshala Trainings, Online, 02/24, 03/24, 4 weeks, 53%
• Digital Marketing, Internshala Trainings, Online, 12/23, 03/24, 8 weeks, 63%
• Foundations: Data, Data, Everywhere, Google, Online, 08/23, 09/23
• How To Optimize Your Instagram Account, Coursera, Online, 07/23, 08/23

• Product Management, Udemy - 2 Months
• Digital Marketing, Pixels Arts - 3 Months

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issues through consumer testing.
• Collaborated with a team of 10 in the development of OPTOTAX.

I’m designed to understand and generate text in multiple languages, which allows me to assist users from diverse linguistic backgrounds.