Malu Jain
Navi Mumbai
Summary
Results-driven Project Management Professional (PMP) and Lean Six Sigma Black Belt with 7.5+ years of leadership experience in U.S. healthcare operations, clinical data management, and process improvement. Adept at leading multi-project portfolios, managing cross-functional teams, and implementing Lean and PMP methodologies to optimize quality, cost, and delivery performance. Demonstrated success in driving operational excellence, ensuring regulatory compliance, and embedding a culture of continuous improvement across healthcare functions. Recognized for aligning strategic initiatives with organizational KPIs, enhancing productivity, and delivering measurable business outcomes in high-impact environments.
Overview
8
8
years of professional experience
2
2
Certification
Work History
Sr. Team Lead – Project Management, Operations Excellence & Quality Transformation
Vasta Bio-informatics Pvt. Ltd. (An Omega Healthcare Company)
11.2019 - Current
- Lead end-to-end project management and operational excellence initiatives across multiple U.S. healthcare data projects. Apply PMP methodologies and Lean Six Sigma (Black Belt) principles to improve quality, reduce cycle times, and enhance overall delivery performance while ensuring compliance with regulatory and client standards.
- Key Achievements:
- Delivered 8+ concurrent healthcare projects annually, achieving 100% on-time delivery, >95% quality compliance, and 98% client satisfaction.
- Implemented Six Sigma DMAIC framework, reducing process defects by 18%, improving turnaround time by 12%, and saving approximately ₹25 lakh annually through process optimization.
- Developed project charters, WBS, scope baselines, and risk registers aligned with PMBOK guidelines to strengthen governance and control.
- Led and mentored cross-functional teams of 18+ professionals, improving collaboration and reducing rework by 22% through structured project oversight.
- Established standardized QC SOPs and continuous improvement programs (RCA/CAPA), driving consistency and audit readiness across healthcare operations.
- Built real-time Power BI dashboards for performance tracking, KPI visualization, and executive decision support, enhancing transparency and accountability.
- Partnered with Operations, QA, IT, and Training to align project outcomes with client SLAs, corporate KPIs, and compliance benchmarks.
- Recognized with multiple awards: Omega Global President’s Award (2023–24) – for exceptional quality and delivery excellence. Best Team Lead of the Quarter (2024) – for leading high-impact process improvement initiatives.
Team Lead – Clinical Operations & Quality Management
IKS Health (LMT Division)
02.2018 - 11.2019
- Directed end-to-end clinical documentation and operations projects for U.S.-based physicians, ensuring accuracy, compliance, and adherence to quality and performance standards. Applied Lean and Six Sigma methodologies to enhance operational efficiency, strengthen documentation quality, and streamline workflows across the virtual scribe program.
- Key Achievements:
- Managed complete project lifecycles for clinical documentation programs, achieving >97% SLA adherence and consistent client satisfaction.
- Designed and implemented workflow scheduling and audit frameworks, improving documentation accuracy by 15% and turnaround times by 10%.
- Conducted process audits, RCA, and CAPA to identify bottlenecks and prevent quality deviations, strengthening process reliability.
- Standardized clinical documentation templates and QC checklists, ensuring full compliance with HIPAA and regulatory requirements.
- Led and mentored a team of 10 associates, building technical, quality, and communication competencies to support scalable operations.
- Acted as primary liaison with U.S. clients, driving transparent communication, escalation management, and performance reporting.
Clinical Practice (8 Years)
01.2004 - 01.2016
- Independent and full-time physiotherapist across multiple hospitals and clinics in India (2004–2016). Delivered patient care and clinical consultations, specializing in rehabilitation and preventive therapy. Led clinic-level quality improvement initiatives and patient satisfaction audits.
Career Breaks
(Utilized for Professional Growth)
01.2004 - 01.2016
- Maternity & Family Relocation (2006–2007, 2008–2011, 2016–2018). Reskilled during breaks by completing MBA, PMP, and Six Sigma Black Belt certification
Education
MBA - Healthcare Management
Sikkim Manipal University
BPT - Bachelor of Physiotherapy
Skills
- Project & Program Management (PMP Framework): Strategic planning, execution, monitoring, and closure of multi-project portfolios within scope, time, and budget
- Operational Excellence & Process Transformation: Driving continuous improvement using Lean Six Sigma (Black Belt), Kaizen, and root-cause analysis (RCA/CAPA) to optimize efficiency and reduce waste
- Quality & Compliance Leadership: Designing and enforcing SOPs, QC protocols, and audit frameworks to sustain >95 % quality benchmarks in healthcare operations
- Data-Driven Decision Making: Applying analytics and dashboards (Power BI, Advanced Excel) for performance tracking, KPI visualization, and management reporting
- Stakeholder & Client Engagement: Managing US healthcare clients and cross-functional teams through transparent communication, risk mitigation, and expectation alignment
- Risk & Change Management: Proactively identifying project and process risks, developing mitigation strategies, and ensuring seamless change control
- Digital & Technical Tools: Power BI MS Project Advanced Excel MS Office 365 EHR/EMR Systems Quality Data Analytics Platforms
Certification
- PMP – Project Management Professional | PMI, USA
- Lean Six Sigma Black Belt & Green Belt Certified
Timeline
Sr. Team Lead – Project Management, Operations Excellence & Quality Transformation
Vasta Bio-informatics Pvt. Ltd. (An Omega Healthcare Company)
11.2019 - Current
Team Lead – Clinical Operations & Quality Management
IKS Health (LMT Division)
02.2018 - 11.2019
Clinical Practice (8 Years)
01.2004 - 01.2016
Career Breaks
(Utilized for Professional Growth)
01.2004 - 01.2016
MBA - Healthcare Management
Sikkim Manipal University
BPT - Bachelor of Physiotherapy
Technical Tools
Power BI, Advanced Excel, MS Project, MS Office 365