Malvika A. Vaidya

• Company Overview: Gadre Autocon Pvt. Ltd. Serves as the exclusive dealership for Mahindra & Mahindra across three districts: Akola, Washim, and Buldhana.

As an SSI Champion,

• Analyzed customer data to identify trends and improve service delivery processes.
• Coordinated cross-functional teams to align marketing efforts with customer needs.
• Created detailed reports on customer interactions for management review and strategy planning.
• Supported sales teams by providing insights from CRM analytics and customer feedback.
• Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
• Provided exemplary level of service to customers to extend relationships for future business opportunities.
• Addressed inquiries from clients and department team members.
• Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
• Drove customer escalations to resolution by engaging directly with clients.
• Coordinated with sales and marketing teams to align customer relationship strategies with business goals.
• Designed and executed customer satisfaction surveys, analyzing results to identify improvement areas.
• Developed personalized communication plans for high-value clients to enhance engagement.
• Organized and hosted customer appreciation events to strengthen relationships.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Implemented quality control measures to uphold company standards.

• Bhartiya Sewa Sadan (BSS) is one of the reputed educational societies in the Akola district.
• Include one women's college and four schools under BSS society.

There, I have

• Managed daily office operations and maintained efficient workflow processes.
• Coordinated schedules and organized meetings for faculty and staff members.
• Processed correspondence and maintained accurate records of communications.
• Collaborated with departments to streamline inter-office communication processes.
• Prepared reports, presentations, agendas and other documents as requested by management.
• Created spreadsheets using MS Excel to track program performance metrics.
• Coordinated project activities among multiple departments; tracked progress towards goals and deadlines.