MALVIKA DUSEJA
Dehradun
Summary
System Support Associate with previous experience at British Telecom, working with SAP ECC and internal procurement applications such as iBuy and GFP. Possess a strong understanding of procurement operations, purchase order management, transaction validation, and P2P workflows. Skilled in ERP systems, data accuracy, documentation, and cross-functional coordination.
Overview
1
1
Certification
1
1
year of professional experience
Work History
System Support Associate
BT Global Services
Gurgaon, India
09.2021 - 03.2023
- Supported procurement and purchasing operations using SAP ECC and internal applications such as iBuy and GFP.
- Assisted with purchase order-related activities, purchasing transactions, and procurement documentation.
- Worked on validating transaction details and maintaining accurate purchasing records in internal systems.
- Coordinated with internal teams to resolve system-related and transaction-related discrepancies.
- Supported procurement workflows while ensuring accuracy, process compliance, and timely completion of activities.
- Gained practical exposure to the Procure-to-Pay (P2P) cycle, including purchasing processes and purchase order management.
- Utilised SAP ECC for processing, tracking, and maintaining procurement-related information.
- Ensured data accuracy and followed standard operating procedures while handling business transactions.
- Developed an understanding of ERP-based financial operations, vendor-related processes, and purchasing controls.
Education
B.Tech - Computer Science
Graphic Era University
Dehra Dun, IN-UK01-2020
Skills
- SAP ECC
- iBuy / GFP
- Purchase Order Management
- P2P Process
- Data Validation
- Discrepancy Resolution
- Documentation
- Process Compliance
Certification
- SAP MM (S/4 Hana), Henry Harvin Education
Hobbies and interests
- Listening to Music
- Doodling
Timeline
System Support Associate
BT Global Services
09.2021 - 03.2023
B.Tech - Computer Science
Graphic Era University